Regional Director of Service Coordination (Hays County LIDDA)

**HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN-ON BONUS TO

ALL MENTAL HEALTH POSITIONS THAT ARE FULL-TIME, NEW HIRE

EMPLOYEES**

Help us help others:

The Regional Director of Service Coordination has the primary responsibility of supervising Service Coordination in assigned areas. Reporting to the Director of IDD Authority Services, duties include managing and supervising Service Coordinators and Office Coordinators at each assigned program site, hiring new staff, and ensuring that staff are appropriately trained to perform their essential job functions. This position is responsible for ensuring that all individuals served receive outcome-based services and support. Must work collaboratively with LIDDA Management Team members. Must have knowledge of IDD eligibility criteria, service delivery options, state and federal requirements for service delivery, and LIDDA operations, as well as person-centered practices.

You will get to:

Leadership:

• Model person-centered practices in all aspects of job performance.
• Coach staff in positive skill-building techniques for improved job performance (e.g., problem solving)
• Effectively manage conflict, promote change and growth, and inspire the development of all stakeholders (individuals in services, community, and staff)
• Provide flexibility in supervisory strategies based upon the needs and preferences of staff, to include modeling in the field, shadowing, and other in-person supervision.
• Develop and implement strategies that will maximize synergies among program areas.
• Develop strategies for integration into currently existing systems.
• Interfaces with referral sources, providing information and status reports as required by referring agencies/programs.
• Represent HCMHDDC Service Coordination in learning opportunities as needed.
• React to change productively and handle other tasks as assigned.

Team Management and Development:

• Provide professional leadership in organizing, administering, supervising, and evaluating the effective delivery of Service Coordination
• Develop and implement a system to evaluate the skill, experience, and professional development needs of all staff.
• Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation, and goal setting for all parts of the program.
• Instill a sense of accountability among team members by modeling tight oversight of individual and organizational performance standards.
• Actively participates in a Continuous Quality Improvement (CQI) philosophy.
• Recruit, hire, and ensure training and orientation of all program staff.
• Develop an atmosphere of respect, interest, and enthusiasm in the services provided.
• Recognize and encourage outstanding performance by people within the program.
• Conduct regular staff meetings.
• Inform the proper authority when attendance issues are present or non-compliance is evidenced.

Program Operational Management:

• Must be available to provide service coordination and other duties as assigned when staff vacancies arise.
• Ensures that all individuals served within assigned areas receive face-to-face contact according to the frequency included on their person-directed plan.
• Appropriately make program assignments to Service Coordinators and ensure that services are initiated in a timely manner.
• Ensure that documentation standards are consistently met by all staff supervised.
• Ensure that all supervised staff meet the required timeframes for data reporting and documentation.
• Ensures that all performance contract requirements are met.
• Maintains a proactive knowledge of requirements and guidelines set by the state and federal governments.

You'll definitely need:

-  Bachelor's or Advanced Degree with a major in a social, behavioral, or human service field, including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.

-  Three years of experience providing Service Coordination or case management to individuals with IDD (Required)

-  One year of experience in management and supervision of staff (preferred)

-  To maintain a valid Texas State Driver's License.

- To have current automobile insurance and the ability to travel to work locations frequently.

We'll also want you to:

• Maintains comprehensive documentation that meets or exceeds Texas Health and Human Services Commission standards.
• Utilizes Collaborative Documentation, and 95% of all documentation is entered within 24 hours.
• Comply with HIPAA and PHI to ensure confidentiality of all client information.
• Work closely with the Human Resources team to provide the highest quality work environment and staff support possible.
• Work closely with Quality Management/Utilization Management to ensure an open, ongoing CQI structure.

• Be proactive in community outreach and education to strengthen relationships with community stakeholders.
• Requires flexibility in schedule and travel.
• Other duties as assigned.

We're excited to provide:

- PPO health insurance plan with the option to add dependents.

 - PPO dental plans and vision insurance options for healthy teeth and eyes.

- Employer-paid life insurance.

-  401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.

-  457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings

- Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.

- An authentic and caring environment where folks care about each other and want to do good in the world.

We can pay you:

$66,000 annually and benefits