Office Coordinator (Hays County)

**HILL COUNTRY MHDD CENTERS IS OFFERING A $2,000 SIGN-ON BONUS TO

ALL MENTAL HEALTH POSITIONS THAT ARE FULL-TIME, NEW HIRE

EMPLOYEES**

Help us help others:

The Office Coordinator, under the direction of the Regional Director of Service Coordination, is responsible for the overall administrative duties of the LIDDA office site. Office Coordination is a customer-focused and customer-driven position requiring a highly motivated and compassionate can-do attitude.

Primary duties include coverage of reception and main telephone, taking and relaying messages, scheduling and confirming appointments as directed, incoming/outgoing correspondence, scanning of documents, and data entry into both the Electronic Health Record (EHR) and state data systems, record maintenance including onsite file systems and preparation of off-site records, oversight of vehicle maintenance, and overall office management. The Office Coordinator maintains primary responsibility for the cleanliness and organization of their LIDDA location, including lobby area(s), and reception office. Scan and attach documentation into the Electronic Health Record (EHR) in a timely and accurate manner according to Hill Country MHDDC procedures. Support LIDDA activities by coordinating in-office and virtual appointments, as needed. The Office Coordinator, using excellent customer service skills, will provide excellent and friendly customer service, respond to questions appropriately and in a timely manner, and provide a person-centered approach with every interaction. Additional duties include, but are not limited to: coverage for vacant Office Coordinator positions, completing various typing assignments, maintaining current Hill Country MHDDC forms, and interaction with external stakeholders, including provider agencies and state employees. Candidate must have good problem-solving, organizational, and decision-making skills. Excellent time management, multi-tasking, communication, customer service, and phone skills are a must.

You will get to:

• Provide physical coverage of the reception area.
• Provide excellent customer service to individuals in person, on the phone, and by email.
• Provide coverage of the reception area, answering the main office phone, returning voicemail, and relaying messages
• Verify and ensure data in the EHR is accurate, including new admissions, episode transfers, and discharges. This includes accurate demographic and diagnostic information.
• Enter data into state systems in a timely and accurate manner in adherence with Health and Human Services Commission (HHSC) timeframes, including tracking the status of previous data entry through the state approval process.
• Fax outgoing information, scan incoming documents into the chart.
• Submit purchase orders, payment requisitions, and invoices for processing.
• Maintain assigned areas, ensuring all areas are person-centered and trauma-informed.
• Manage time to support the time-sensitive nature of documents/services/scheduling.
• Maintain the cleanliness and organization of the front waiting area.
• Knowledge and understanding of LIDDA operations and services to answer all stakeholders' questions in a timely and competent manner.
• Works collaboratively with other Hill Country MHDD departments to ensure that callers or visitors seeking other services or information are routed and supported to find the help they seek, ensuring a smooth customer service experience.
• Maintain vehicle logs and communicate maintenance needs to Fleet Management and the Regional Director
• Protect the confidentiality of individuals and their records by complying with Hill Country MHDDC patient confidentiality and HIPAA policies and procedures.
• Interact positively and in cooperation with other members of the organization and team, including active participation in supervision activities, team meetings, continuing education, etc. Working independently, requesting assistance from a supervisor as needed.

You'll definitely need:

• High School Diploma / GED
• Valid Texas State Driver's License
• Current Automobile Insurance

We'll also want you to:

• Provide backup to other Office Coordinators as needed.
• Financial Assessments.
• Train staff.
• Cross-train to cover other positions within the workgroup as needed.
• Projects as assigned by LIDDA Management.  
• Must become certified in PMAB, First Aid, and CPR within three months of employment and maintain certification without interruption thereafter.

We're excited to provide:

• PPO health insurance plan with the option to add dependents.
• PPO dental plans and vision insurance options for healthy teeth and eyes.
• Employer-paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings to plan for retirement.
• Generous paid time off for fun and vacations, and paid sick time for when you're under the weather.
• An authentic and caring environment where folks care about each other and want to do good in the world.

We can pay you:

$15.00 per hour and benefits