Case Manager - FSP - Youth

Job Title: Youth: FSP Youth Case Manager (Full-Service Partner) 

Department: Community Programs 

FLSA Status: Non-Exempt 

Reports To: Director of Case Management 

Schedule: Monday-Friday 8:00am to 5:00pm 

Location: Round Mountain 

POSITION SUMMARY:   

Under minimal supervision, work independently and together with HCCC counselors and other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals. This job is based in Eastern County, serving clients in Round Mountain, Burney, Big Bend, Fall River and the other communities in between.  

The primary purposes of Hill Country’s Youth FSP Program are to help young people (25 and under), who live in Eastern County with serious emotional or behavioral problems and their families accomplish their wellness and recovery goals, and to provide support and resources to help families before, during, and after a crisis.  Our case management program takes the whole family into account, and our case manager works one-on-one with the youth and families to understand their total situation, including their strengths, resources, and interests. We work together as a team with families and their health care providers or other service providers to address the various life challenges they face and improve the overall situation whenever possible. 

Some young people with serious emotional or behavioral problems are also dealing with especially complicated life stressors.  We do our best to work with youth and their family in these situations as “Full-Service Partners” and do “whatever it takes” to help the family regain security, support, and stability.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.   

 Provide outreach and direct case management services in a professional and culturally competent manner to persons/families in which a serious mental illness is suspected or diagnosed. Case managers work together with counseling staff to: 

• Initiate contact and establish positive rapport with clients/potential clients. 
• Interview clients to identify areas of need, strengths, resources, and goals. 
• Conduct mental status exams, provide crisis intervention, and obtain emergency care as needed.  
• Provide clients with empathy, encouragement, support, and facilitate problem solving. 
• Help clients make use of their own strengths and resources in addressing their needs/goals. 
• Assist clients in obtaining basic needs (i.e. food, clothing, shelter). 
• Advocate for clients as needed to obtain housing, public benefits, and other community resources. 
• Accompany clients to appointments, substance abuse groups, and other meetings.  
• Assist clients in obtaining and organizing medications. 
• Help clients develop budgeting and money management skills. 
• Coach clients regarding activities of daily living, social skills, and communication skills.  
• Provide crisis intervention and coordinate emergency services as needed.  
• Provide transportation as needed and help client find other transportation resources. 
• Assist clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.). 
• Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness and recovery among clients.  This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.  
• Complete documentation of interactions, assessments, interventions, and services provided daily.  
• Build collaborative relationships with HCCC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals.  
• Improve quality of services provided at HCCC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with other staff. 
• Increase professional competence by participating in available training opportunities.  
• Participate in short- and long-term planning and development of agency programs.  
• Attend weekly team meetings, and other meetings as appropriate. 
• Other duties, projects and tasks as assigned without notice.  

SUPERVISORY RESPONSIBILITIES:  

This job has no direct supervisory responsibilities, however is responsible for collaboration with CCBHC and Circle of Friends staff, as well as the larger HCCC staff needed to serve our clients and community. There will be collaboration with local school staff and counselors as well.  

BEHAVIORAL STANDARDS: 

• Adheres to Policies & Procedures 
• Participates in team systems 
• Performs duties ethically 
• Maintains client confidentiality 
• Demonstrates ability to re-prioritize duties as the need arises 
• Uses time efficiently 
• Be responsible for co-workers & client satisfaction 
• Displays flexibility in accepting, changing or carrying out assignments 
• Maintains a neat, clean & safe work environment throughout the facility 
• Performs job duties in a quality manner 

QUALIFICATIONS: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Education/Experience: 

Must have B.S. degree in social work or related study, or the equivalent in related work experience. 

• 
  Certificates and Licenses:

CPR certificate preferred. Must have current and clean CA driver’s license required.  

• Language Ability: 

Must have excellent communication skills.  Ability to speak publicly and one-on-one in an effective and persuasive manner. Ability to read, write, analyze, and interpret complex documents.  Ability to respond effectively to the most sensitive inquiries or complaints.   

• Math Ability: 

Must have intermediate math skills, sufficient to help clients develop budgets and manage personal finances.  This includes basic abilities to add, subtract, multiply, and divide. 

• Reasoning Ability:  

Must have very high reasoning skills.  Ability to assess mental status and determine needs for emergency interventions or other forms of care.  Ability to define problems, collect information, establish facts, and draw valid conclusions.   
 

• Computer Skills:  

To perform this job successfully, an individual should have a good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.   

• Equipment Skills: 

Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving with passengers.  

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

The work environment is an indoor business office environment and health clinic, a vehicle for transporting clients, other agency office settings, schools, and the homes of patients.  The noise level in the work environment is usually moderate with normal business office, computer and printer noise. 

 PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee will frequently stand, walk, sit, use hands to write, and reach with hands and arms. Employees may occasionally climb or balance, stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance.  Employees must regularly utilize close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Salary : $21 - $25