Fleet Manager

Description

About This Opportunity

Hill Brothers Transportation is seeking a Fleet Manager to serve as the primary supervisor and communication link between our company and assigned drivers. This role is essential to our success, combining relationship management, operational coordination, and performance optimization to maximize driver satisfaction, customer service, and fleet efficiency.

As a Fleet Manager, you'll be the trusted advisor and problem-solver for your assigned drivers while monitoring key performance indicators and coordinating with internal teams to ensure seamless operations. If you have strong interpersonal skills, enjoy building relationships, and thrive in a fast-paced environment where your decisions directly impact driver success and customer satisfaction, this is an excellent opportunity to make a meaningful difference.

What You'll Do

Driver Relationship Management & Communication

• Serve as the primary point of contact and supervisor for assigned drivers
• Build trust-based relationships through emotional intelligence and service-oriented approach
• Communicate load information, payroll details, home time requests, and company updates
• Provide performance counseling and communicate KPI expectations and results
• Ensure drivers understand all customer requirements and company expectations for each load
• Document all driver interactions in TMW system for accurate record-keeping

Fleet Performance Optimization

• Manage assigned fleet of tractors and drivers to achieve optimum performance across all metrics
• Monitor and drive weekly KPI goals including:
  • Line haul revenue per truck and miles per truck
  • Deadhead percentage and fuel efficiency (MPG)
  • On-time service percentage and idle percentage
  • Safety compliance and Hours of Service adherence
  • Missing paperwork and overdue preventive maintenance
  • Driver turnover and retention
• Run and analyze operational reports to identify trends and opportunities for improvement
• Conduct daily fleet accounting, reviewing the board multiple times to ensure nothing falls through the cracks

Operational Coordination & Scheduling

• Coordinate with Load Planners daily to maximize driver productivity
• Schedule drivers for maintenance, home time, company events, and safety training
• Ensure accurate ETA/PTA information for effective capacity planning
• Monitor on-time pickup and delivery performance across your fleet
• Communicate delays and service issues promptly to Customer Service Representatives
• Manage fuel compliance (Loves Truck Stops) and minimize out-of-route miles
• Complete thorough hand-offs to night dispatch

Problem-Solving & Support

• Research and resolve driver concerns, business problems, and clarification needs
• Make balanced decisions that benefit drivers, customers, and the company
• Think proactively to prevent service failures and scheduling conflicts
• Conduct cost control activities including accessorial audits
• Collaborate across departments to address driver and operational needs
• Remain calm and effective during stressful situations

Requirements

What We're Looking For

Required Qualifications

• Education: Bachelor's degree OR five years' experience in dispatch/fleet management
• Computer Skills: Proficient with Windows, Word, Excel, and Outlook; minimum 35 WPM typing
• Software Experience: TMW software helpful; knowledge of PC Miler, Transflo, NTTS preferred
• Industry Knowledge: Understanding of trucking operations and Hours of Service regulations
• License: Valid driver's license

Key Competencies

Interpersonal & Emotional Intelligence

• Strong emotional intelligence to build trust and maintain driver relationships
• Service-oriented mindset when working with drivers and coworkers
• Ability to remain calm during stressful conversations and situations
• Relationship-building skills that support driver retention

Communication & Influence

• Excellent professional oral and written communication skills
• Strong influence and negotiating abilities to guide driver performance
• Clear documentation skills for accurate record-keeping
• Effective collaboration across internal teams

Decision-Making & Problem-Solving

• Ability to absorb information quickly and make sound decisions
• Research solutions and follow through to resolution
• Proactive thinking to prevent issues before they occur
• Balance competing priorities effectively

Organization & Time Management

• Strong organizational ability to manage multiple drivers simultaneously
• Detail-oriented approach to load information, compliance, and documentation
• Effective time management with emails, phone calls, system updates, and driver interactions
• Ability to handle multiple varied tasks without compromising quality

Performance & Accountability

• Focus on KPIs and continuous performance improvement
• Manage priorities related to driver needs, customer expectations, and company goals
• Take ownership of fleet performance and outcomes
• Reliable attendance including rotating weekends and holidays as scheduled

Work Environment & Schedule

• Schedule: Monday-Friday, minimum 40 hours per week; rotating weekends and holidays as scheduled
• Work Setting: Office environment with constant computer and phone use
• Physical Demands:
  • Primarily desk-based work with constant sitting
  • Frequent phone communication and computer interaction
  • Occasional standing, walking, and lifting up to 20 lbs

Why Join Hill Brothers Transportation?

• Direct Impact: Your relationships and decisions directly affect driver satisfaction and retention
• Performance Culture: Clear KPIs and metrics to measure success and drive improvement
• Team Collaboration: Work closely with Load Planners, Customer Service, and Operations teams
• Problem-Solving Role: No two days are the same—constant variety and challenges
• Driver Development: Help drivers succeed in their careers while achieving company goals
• Established Company: Join a stable transportation provider with strong industry reputation
• Career Growth: Opportunity to advance in operations management

What Makes This Role Unique

As a Fleet Manager at Hill Brothers, you're not just dispatching trucks—you're building careers. Your ability to balance empathy with accountability, maintain relationships while driving performance, and solve problems creatively makes you essential to both driver success and company growth. You'll have autonomy to manage your fleet while being supported by a collaborative team committed to operational excellence.

Ready to Apply?

If you're a relationship-builder with strong organizational skills who can balance driver support with performance expectations, we want to hear from you!

Hill Brothers Transportation, Inc. and its subsidiaries are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.