Healthcare Scheduler

COMPANY DESCRIPTION 

HiHealthCare is a locally owned, serving hospitals, homecare, correctional and medical facilities across the Hawaiian Islands. HiHealthCare is a division of The Hawaii Group, Hawaii’s leading business process outsourcing firm. 

At HiHealthCare, we specialize in connecting healthcare professionals, nurses and caregivers with the medical facilities and home care positions in need of their expertise. We serve our clients with the same compassion we would share with our own families, but with the professionalism of medical practitioners. We strongly believe in working personally and directly with our patients and staff, connecting through core principles of integrity, transparency, and dedication. 

We are committed to the consistent delivery of quality, dependable service and professionalism through our three divisions HiHomeCare, HiNursing and Cradles N Crayons.

POSITION SUMMARY 

Our Healthcare Scheduler is the primary contact between our nurses and patients, families, and clients. This position coordinates the needs of our patients and clients with the availability of our nursing staff of all disciplines and is vital to the consistency in care and staffing within the agency. This position is the point of contact and front line of the HiHealthCare team for our patients and nursing staff.

The Healthcare Scheduler position works in the main office in downtown Honolulu, Monday through Friday. This position reports directly to the President while providing additional support to the Clinical Director, Nursing Supervisors, and broader HiHealthCare leadership team. This position plays a critical role in ensuring continuity of care, effective communication, and consistent support for scheduling operations and back-office staff. The role may include after-hours or weekend call responsibilities as needed. This position will be required to meet and maintain any certifications and requirements set forth by the Agency and State and Federal Regulations.
 
The salary range for this position is based on experience. 

PRIMARY FUNCTIONS 

·         Point of contact for all nursing staff, taking calls regarding availability, needs and special requests. 
·         Tracks and inputs all staff, patient, and client schedules and availability in to our patient care system according to Agency standards. 
·         Coordinates with both staff, patients, and clients to building staffing patterns based on availability and compatibility. 
·         Responsible for maintaining all records pertaining to nursing staff and patient schedules. 
·         Maintain all paperwork and records of absenteeism, requests, schedules etc. and keep Clinical team apprised of all areas. 
·         Responsible for direct communication and reporting to Clinical team and other leadership to include but not limited to: call-ins, cancelations, requests for time off, overtime, client feedback, etc. 
·         Inputs data and builds master schedules in our Point of Care System. 
·         Prepares reports pertaining to schedules as directed by President and other leadership for management and tracking purposes. 

·         Provide excellent customer service to all internal and external staff and clients. 

ADDITIONAL SUPPORT FUNCTIONS 

·         Participates in team meetings, providing updates and reports 

·         Contributes to agency policy and standard review and audits as assigned 

·         Additional tasks as assigned by leadership 

·         Maintains HIPAA compliance. 

 SKILLS & ABILITIES 

·         Must be able to follow best practices when working with confidential information and documents according to agency standard. 

·         The ideal candidate has previous staffing/scheduling experience in a health care setting. 

·         Must have strong organization skills. 
·         Must have strong attention to detail. 
·         Ability to communicate effectively through written and verbal. 
·         Must have prompt follow through and work with a sense of urgency. 
·         Must have good customer service skills and an ability to problem solve. 
·         Should be capable of executing routine mathematical calculations. 
·         Must be team player and be able to work with people from a variety of cultures and backgrounds. 
·         Ability to relate effectively with residents, visitors, families and employees. 
·         Ability to establish and maintain good working relationship with nursing employees. 

Education & Experience: High school degree or equivalent. A minimum of one (1) year of experience in scheduling or coordinating position. Experience in medical office or health care preferred. 

Computer Skills: Proficient knowledge of Adobe Acrobat and MS Office, including Word, Excel and Outlook. Experience with fax, e-fax, and standard office equipment preferred. 

Other Requirements: This position works directly with clients, patients and staff from varying demographics and backgrounds, the Healthcare Scheduler must be able to communicate and listen carefully and professionally. HiHealthCare/HiGroup focuses on a healthy and aloha culture, so all employees are expected to actively contribute to the overall positive culture of the company. 

 WORKING AT THE HIGROUP 

*Note that some benefits may only be available to full-time employees, and some benefits are pro-rated based on the number of hours actually worked. 

We encourage an active, Hawaii lifestyle by supporting our employees’ interests, efforts, and activities; HiGroup is proud to be recognized as one of the Best Places to Work in Hawaii for several years in a row! 

Since its inception, the HiGroup team has enjoyed exceptional benefit packages. Alongside traditional options, such as full medical, dental, vision, drug, disability, life insurance, 401K, flexible spending, supplemental benefits, and profit sharing, as well as a generous PTO and holiday leave program, HiGroup also proudly offers its employees even more generous support at work, at home, and in the community. Offering paid time off for employees to volunteer as well as investing in learning and development opportunities company-wide, HiGroup enthusiastically encourages their team members’ desires to be good citizens on and off the job. 

We encourage career development by providing regular performance evaluations and reimbursements for continuing education for professional certifications. 

Below are a few of the benefits offered: 

·         Daily employer provided lunch under the HiGroup Daily Grinds Program. 

·         Gym/fitness reimbursements. 

·         Parking or buss pass subsidy. 

·         Cell phone reimbursement (must meet policy requirements)*. 

·         Regular in-office massage therapy. 

·         Support of continuing education. 

·         13 paid holidays (includes your birthday off). 

·         Paid time off for volunteering. 

·         Employee snacks and drinks. 

·         Career advancement. 

·         401K, 4% matching and profit sharing (after eligibility requirements are met)*. 

·         Health benefits (after eligibility requirements are met)*. 

·         Life Insurance*.