Digital Navigator

JOB DESCRIPTION SUMMARY: The Digital Navigator is a trusted guide who assists community members with ongoing, individualized support for accessing affordable and appropriate connectivity, devices, and digital skills. The Digital Navigator provides individualized or small group assistance to underserved community members, strengthening community members’ digital knowledge and ability to navigate technology. This includes increasing their ability to access affordable home internet service, affordable internet-capable devices, so that they may become confident internet users and be able to fully participate online.

Position Status: Contractual position at 14 hours/week, hourly

Pay Range: $18.00 - $23.00/hour

Grant-funded position

This position will report directly to the Adult Literacy Coordinator

Duties and Responsibilities:

• Initiate interactions with clients seeking assistance.

• Discuss with each client their home internet access or need for home internet access, technology experiences, and their access to and use of devices.

• Assess clients’ access to technology, current digital skill level, connectivity needs, and internet use priorities. Set agreed goals for digital navigator services.

• Advise clients about free or low-cost home internet service options for which they may qualify, assist clients in applying for services they choose, and support their efforts to secure service.

• Provide one-on-one support with digital skills, help community members with online access and registrations, and provide referrals to sources of additional digital skill training, to fulfill the agreed-upon goals.

• Facilitate presentations about digital navigation to community members.

• Contribute to marketing and outreach for the digital navigator program.

• Responsible for tracking client data, including progress and satisfaction. Maintain accurate and timely records and carry out grant updates and reporting requirements as required.

• Other duties as assigned.

Personal Qualities:

• Strong interpersonal skills and ability to work collaboratively with community members and team members.

• A professional, friendly, helpful, positive attitude.

• Excellent customer service skills, ability to be innovative and flexible when meeting the needs of clients.

• Strong organizational skills, able to prioritize work, schedule client meetings and trainings.

• Able to maintain appropriate boundaries with clients.

• Dependability, punctuality, honesty, and trustworthiness.

• Recognition of the need for discretion in dealing with the public.

• Must be patient and have a resilient personality with excellent communication skills.

• Commitment to cultivating and preserving an environment of inclusion, collaboration, opportunities, and connection to diverse people.

• Understand the needs of, gaps in services offered to and barriers faced by the population served and offer programming that meets adults where they are.

Qualifications:

• High School Diploma/GED required. An Associates or Bachelor’s degree preferred.

• Experience with program development and implementation.

• Experience working with adult learners, and able to effectively engage and teach adult learners.

• Strong digital navigation skills.

• Possess a solid ability to integrate and use technology for instructional and educational purposes. Strong working knowledge of Microsoft Word, Excel and PowerPoint, Google Drive, Canva, Zoom and Gmail.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The library work environment is usually busy and demanding. Employee must be able to work a flexible schedule, which may include evenings and Saturdays.

Job Types: Part-time, Contract

Pay: $18.00 - $23.00 per hour

Expected hours: 14 per week

Work Location: In person

Salary : $18 - $23