General Manager - Hospitality

Job Title: General Manager

Company: Highway West Vacations

Location: Vinland Hotel

Status: Full-Time, Exempt

Benefits: 

We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees! Every employee gets access to exclusive discounts just for being part of the team!

Job Description:

The General Manager (GM) serves as the chief leader and operational driver of their property, overseeing all departments and ensuring the property's overall success. The GM sets department goals, tracks performance, and proactively implements improvements in service, efficiency, and financial management.

Key Responsibilities:

Operational Leadership

• Lead all aspects of property operations across departments


• Maintain a schedule that includes Manager on Duty (MOD) coverage, including nights, weekends, and holidays


• Conduct weekly meetings, property walks, and coaching sessions with department managers


• Monitor daily operations and support department heads as needed


• Respond to guest complaints and provide prompt resolutions


• Ensure adherence to Highway West Vacations policies and safety guidelines

Financial Oversight

• Serve as the financial steward for the property


• Responsible for financial planning, budgeting, and performance monitoring


• Implement cost control measures and ensure financial goals are achieved


• Process semi-monthly payroll and monitor compliance with labor laws and company policies

Team Leadership & HR

• Recruit, onboard, and train new team members according to company standards


• Assess employee skills and adjust training approaches as needed


• Support department managers with coaching, counseling, and performance reviews


• Address employee relations issues in coordination with Human Resources


• Foster a positive, customer-focused workplace culture


• Resolve interpersonal conflicts among team members

Customer & Community Engagement

• Monitor guest satisfaction scores and implement improvement strategies


• Promote the property through site tours and community engagement


• Maintain a professional and positive public image for the company

Qualifications:

Education & Experience

• Associate’s degree required; bachelor’s degree in hospitality / hotel / tourism management preferred


• 4–5 years of leadership experience in hospitality, hotel, or restaurant management

Skills & Competencies

• Strong leadership, mentoring, and training abilities


• Excellent communication, organizational, and problem-solving skills


• Professional demeanor with a focus on guest service


• Proficient in Microsoft Word, Excel, and PowerPoint


• Ability to write detailed reports and analyze data


• Flexible schedule availability (including evenings, weekends, and holidays)


• Capable of working on feet for extended periods and lifting up to 20 pounds.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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