What are the responsibilities and job description for the Part Time Service Coordinator Administrator, Heavy Construction Equipment position at Highway Equipment & Supply Co.?
- Highway Equipment & Supply Co., a full-service heavy construction equipment dealership, is seeking a customer-oriented Service Coordinator for its Harrisburg PA, branch.
Summary/Objective
The Service Coordinator Administrator handles and coordinates customer calls including technical questions from customers, scheduling service work, processing work orders, proactively updating customers on the status of their equipment.
Required Education and Experience
The following requirements are job-related and consistent with business necessity.
- High school diploma or GED
- Class C driver’s license with a clean driving record
- Proficient with general computer and Microsoft systems and applications, including Word, Excel, and Outlook
Additional Eligibility Requirements
Upon offer of employment, selected candidates:
- Must pass a pre-employment drug test and physical examination at Highway’s expense to determine if the candidate is physically fit to perform the duties without injuring themselves or others
- Will undergo a background check that will include information from various federal, state, or other agencies which maintain records concerning past activities related to driving, credit, civil actions, worker’s compensation, and criminal records
All offers of employment are contingent upon the outcome of the background check, physical, and drug test.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Processing work orders and maintaining records
- Coordinating cooperation and interaction with parts and service personnel
- Opening shop jobs
- Obtaining best sublet vendor pricing for all outside parts/labor
- Maintaining daily times from the technicians
- Initiating and providing a timely response to customer requests before, during, and after job completion
- Check work order time cards for correct coding, reconcile to work orders, and adjust as needed
- Reconcile payroll system time cards to work order time cards and prepare for manager approval in time for payroll processing
- Perform all other duties as assigned by management in a professional and efficient manner
- Answering and making phone calls regarding equipment repairs and services
- Relaying customer concerns to technicians to properly diagnose and repair equipment.
- Calling customers to schedule technician visit(s).
Competencies
- Proficient with general computer and Microsoft systems and applications, including Word, Excel, and Outlook
- Delivers customer-oriented service
- Knowledge and experience in the heavy-equipment industry preferred
- Demonstrates time management and high-level organizational skills and attention to detail
- Excellent communication skills
- Must possess a positive personality and interpersonal skills
- Must be a proactive self-starter with the ability to multi-task
Supervisory Responsibilities
This position has no supervisory responsibilities.
Position Type/Expected Hours of Work
This is a part time position with a minimum of twenty hours. The exact schedule is flexible and will be worked out with the Service Manager
More Information
The full job description and the affirmative action and equal opportunity employment statements are available upon request.
Pay: $17.00 - $22.00 per hour
Work Location: In person
Salary : $17 - $22