Intake Specialist

Established Law Firm in central Omaha has an immediate opening for a Full Time Client Intake Specialist (we will provide full on hands training and knowledge of the law is not required or necessary). This position requires at least one year experience in sales and customer service. Candidates will handle legal intakes, gathering detailed, fact-specific information about potential client cases. Candidates should possess empathy; strong organizational skills; and excellent communication skills. Candidates should be reliable and must be able to function in a fast paced work environment. This is a fun, yet professional law office.  We provide a workplace where great people can do great work.  Our employees receive the training and resources to be excellent performers.  We want people to love coming to work, to take pride in delivering our mission and to feel valued for their contributions. This position offers benefits that include health, dental, and vision insurance and retirement package. Pay is commensurate with experience.

Responsibilities include:

·  Excellent customer service and empathy;

·  Maintain confidence on the phone;

·  Manage initial consultation calls and emails;

·  Tracks client calls for marketing research;

·  Develop client files;

·  Collect and assemble data for business management purposes as assigned by Managing Partner;

·  Maintain calendars & schedule initial consultations for attorneys;

·  Maintain confidentiality in all matters;

·  Build and maintain relationships with clients, outside attorneys, Judges, court staff and outside administrative professionals with whom the Firm does business; and

·  Other special projects as needed.

Requirements:

·  At least one year sales and customer service experience

·  Conveys confidence and positivity when dealing with clients

·  Ability to remain calm and composed in a high stress environment

·  Team player

·  Ability to provide empathy and be non-judgmental when speaking with clients

·  Punctual and responsible

·  Professional appearance and behavior

·  Excellent interpersonal and communication skills

·  Must be detail-oriented with the ability to multi-task and manage priorities

·  Must pass criminal background check

·  Must be able to work from 8:00 am until 5:00 pm Monday – Friday

·  Knowledge of Microsoft Word and Excel

Please send resume by email to support@hrlawomaha.com