What are the responsibilities and job description for the Account Manager position at hightouch?
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About The Role
As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.
What You'll Do
- Build and maintain strong relationships with customer champions and key stakeholders
- Serve as the primary point of contact for all client concerns, needs, and strategic discussions
- Drive contract renewals and identify expansion opportunities through upselling and cross-selling
- Develop comprehensive understanding of client business goals and map our solutions to their needs
- Collaborate with internal teams to ensure seamless delivery and client satisfaction
- Maintain accurate client records and track contract updates, renewals, and account health
- Generate regular progress reports for clients and internal leadership
- Proactively address client challenges and develop tailored solutions
- Lead renewal meetings and participate in strategic business reviews
- Communicate expansion opportunities to the sales team and support deal progression
What We're Looking For
- 2 years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
- Proven track record of meeting or exceeding quotas and driving positive customer outcomes
- Experience managing retention and adoption for complex SaaS accounts
- Strong written and verbal communication skills with ability to present to various stakeholder levels
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Self-starter mentality with ability to work independently and collaboratively
- Strong problem-solving skills and process improvement mindset
- Financial acumen and experience with contract management
- Ability to adapt quickly to changing priorities and business needs
- Customer-first approach with focus on building long-term partnerships.
The Salary range for this role is $120,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
Salary : $120,000