Front Desk Coordinator

Pay: $20.00 - $24.00 per hour

Company Description

Highstreet Insurance & Financial Services has been providing personalized insurance solutions for individuals, families, and businesses for over three decades. Serving clients across eight western states, our offices are located in Edmonds, Sequim, Port Townsend, Port Hadlock, Mount Vernon, and Lacey. We work with over 30 companies to provide tailored insurance coverage and competitive pricing, fostering meaningful, long-term client relationships. Our team is committed to delivering exceptional service and supporting the communities we serve, adapting to clients' evolving needs over time.

Job Description:

Highstreet Insurance, an independent insurance agency serving home, auto and business insurance clients, is looking for the right person to be a part of our Front Desk Team, Monday – Friday. We are an active, growing company with a professional staff that is focused on doing the right thing for our clients.

Prior candidates have grown from receptionist into professional careers. There is opportunity for the right person to do this again.

Summary of Position:

Creates a positive first impression on behalf of the agency. Directs clients to the proper person in a professional, accurate, and timely manner. Performs clerical duties as assigned. Serves as receptionist and point of first contact for all visitors and callers to the office. Maintains hard account files, including scanning, copying, and purging of files. Provides clerical backup/support for other staff as needed.

Receptionist Duties Include:

• Provides positive, professional first impression of the company
• Answers calls within three rings
• Serves as first point of contact for all clients in a friendly, helpful and courteous manner
• Directs clients to the proper person in a professional, accurate, and timely manner
• Distribution of mail, fax, email, scans, documents, etc., to proper personnel
• Continually checks back with callers on hold to ask if they prefer to hold, leave a message, or be transferred to someone else who can help.
• Prepares all UPS, Certified and Overnight mailings for same-day pickup/drop-off
• Responsible for using correct postage amount and advises accounting when funds need to be replenished
• Helps track new business/prospects by gathering initial, pertinent information
• Performs additional functions as assigned by management.

The Ideal Candidate:

• Portrays a neat and professional appearance
• Works efficiently to meet deadlines
• Must be a multi-task pro
• Demonstrates effective telephone etiquette
• Is friendly, well organized, and enjoys working with people
• Possesses excellent knowledge of alphabetical and numeric sequencing, with the ability to communicate effectively
• Possesses the ability to use computer programs, including but not limited to Word, Excel, Internet Applications, etc.

Other Requirements:

Prior experience in customer service, working with others, and maintaining a professional appearance is a must. Experience and knowledge in the insurance industry will be highly considered and compensation will be reflective of experience.

Working Conditions:

Fast-paced, multi-tasking environment.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Work Location: In person