What are the responsibilities and job description for the Commercial Lines Client Manager position at Highstreet Insurance & Financial Services?
Company Description Highstreet Insurance & Financial Services, is a full-service brokerage focused on helping people make informed coverage choices. We provide comprehensive insurance solutions for individuals, families, and businesses with multiple local offices and licensed agents embedded in our communities. Our team prioritizes long-term relationships, personal service, and keeping coverage current as client needs change. Our culture emphasizes community involvement, client advocacy, and a commitment to quality service.
Role Description The Commercial Lines Client Manager is a full-time role based in Portsmouth, NH, responsible for managing and servicing a portfolio of commercial insurance clients. Day-to-day responsibilities include handling client inquiries, processing policy changes, and coordinating renewals to ensure appropriate coverage and pricing. The role involves reviewing underwriting information, gathering documentation from clients, and working closely with carriers to address coverage gaps, endorsements, and claims-related issues. The Commercial Lines Client Manager collaborates with producers and internal teams to deliver a high level of client service, resolve problems quickly, and proactively identify opportunities to improve protection and value for business clients. This role also maintains accurate records in agency management systems and supports compliance with company and regulatory standards.
Qualifications
- Client service and relationship management skills, including professional communication, active listening, and follow-through.
- Commercial insurance knowledge, such as experience with general liability, property, auto, workers’ compensation, and other business coverages.
- Administrative and organizational skills, including policy processing, documentation accuracy, and time management.
- Technical proficiency with agency management systems, standard office software, and online carrier platforms.
- Analytical and problem-solving skills to assess client needs, interpret policy language, and recommend appropriate solutions.
- Ability to work collaboratively with producers, underwriters, and team members while also managing independent responsibilities.
- Relevant insurance licensing (Property & Casualty producer license).
- Prior experience in commercial lines account management is preferred.
- High level of integrity, attention to detail, and commitment to providing inclusive, non-discriminatory client service.