Client Manager - Customer Service Representative

About Us: Highstreet Insurance & Financial Services – North Piedmont Branch is a leading insurance agency dedicated to providing exceptional coverage and personalized service to our clients. We are an independent agency offering a wide range of products to meet the diverse needs of our customers. Our team is committed to delivering outstanding customer experiences, ensuring that each client receives the attention and coverage they deserve.

Position Overview: We are seeking a dynamic and customer-focused Client Manager - Customer Service Representative to join our team. The ideal candidate will have a strong background in personal lines insurance and a passion for delivering consultative service to existing clients. In this role, you will manage client accounts, process policy changes, identify coverage gaps, and recommend cross-sell and upsell opportunities that align with each client's needs. You will play a key role in client retention by providing personalized insurance solutions. This position is relationship-focused and does not involve cold calling.

Responsibilities:

• Provide excellent customer service to new and existing clients
• Assist clients with policy changes, renewals, billing questions, certificates, claims support, and coverage questions
• Process endorsements, cancellations, reinstatements, and other policy servicing requests
• Maintain accurate client records and documentation within agency management systems
• Communicate with insurance carriers regarding underwriting, policy updates, and client needs
• Review policies for accuracy and ensure timely follow-up on outstanding items
• Support producers/agents with account management and retention efforts
• Help identify cross-sell and coverage opportunities when appropriate
• Respond to client inquiries via phone, email, and in person in a professional and timely manner
• Assist in delivering a positive and seamless customer experience from start to finish
• Stay current on agency procedures, carrier guidelines, and insurance products

Qualifications:

• Previous customer service or insurance experience preferred
• Property & Casualty insurance license (required)
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Proficient in Microsoft Office and comfortable learning agency management systems
• Positive attitude and team-player mentality

Preferred Skills:

• Experience in an independent insurance agency environment
• Knowledge of personal lines and/or commercial insurance
• Experience with Applied Epic, AMS360, or similar agency systems preferred
• Ability to build rapport and maintain long-term client relationships

Schedule:

• Full-time
• Monday–Friday

Work Location:

• In-office / Hybrid / Remote
• This can be in our Liberty, NC office or our Randleman, NC office

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Collaborative and supportive team environment.
• Commitment to work-life balance and employee well-being.

If you are a dedicated insurance professional who is passionate about delivering
exceptional customer experiences and driving business growth, we encourage you
to apply for this exciting opportunity. Join our team and become a trusted
advisor to our valued clients. Apply now!

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Insurance: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Property & Casualty License (Required)

Work Location: Hybrid remote in Liberty, NC 27298

Salary : $40,000 - $55,000