What are the responsibilities and job description for the Scheduler position at Highpoint Health - Winchester and Sewanee?
Your Experience Matters
Highpoint Health - Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Scheduler joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More About Our Team
Our Scheduling team plays a vital role in connecting patients with the diagnostic testing, procedures, and services they need. As part of a small, highly experienced team supporting scheduling across multiple hospital departments, you'll work closely with patients, physician offices, and clinical staff to ensure accurate and timely coordination of care. We're looking for a detail-oriented, adaptable professional who thrives in a fast-paced environment, demonstrates a strong sense of urgency, and is committed to delivering an exceptional patient experience.
How You'll Contribute
A Scheduler who excels in this role:
Applicants should have a high school diploma or equivalent, required. Additional requirements include:
Minimum Qualifications
Location: On-Site, Winchester, TN
Why join us
We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers
Highpoint Health - Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.
EEOC Statement
"Highpoint Health - Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health - Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Highpoint Health - Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Scheduler joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More About Our Team
Our Scheduling team plays a vital role in connecting patients with the diagnostic testing, procedures, and services they need. As part of a small, highly experienced team supporting scheduling across multiple hospital departments, you'll work closely with patients, physician offices, and clinical staff to ensure accurate and timely coordination of care. We're looking for a detail-oriented, adaptable professional who thrives in a fast-paced environment, demonstrates a strong sense of urgency, and is committed to delivering an exceptional patient experience.
How You'll Contribute
A Scheduler who excels in this role:
- Coordinate and schedule patient appointments, diagnostic testing, procedures, and admissions across multiple hospital departments, including Nuclear Medicine, CT, MRI, Echocardiography, Respiratory, Radiology, Ultrasound, SDC, Infusions, and Pre-Admission.
- Manage a high volume of incoming patient and physician office calls while ensuring accurate, timely, and efficient scheduling.
- Review and validate physician orders, insurance information, pre-certifications, and authorizations to ensure all scheduling requirements are met.
- Navigate multiple healthcare applications simultaneously, including Meditech, OOMA, Athena, Five9, Relay Clearance, and Availity, while assisting patients over the phone.
- Coordinate with clinical departments to ensure appropriate scheduling availability, staffing, and procedure requirements.
- Communicate appointment details, preparation instructions, and scheduling requirements to patients and physician offices.
- Identify and resolve scheduling discrepancies, missing documentation, and authorization issues to minimize delays in patient care.
- Maintain accurate patient information and scheduling records across applicable systems.
- Prioritize competing requests with a strong sense of urgency while maintaining accuracy, professionalism, and excellent customer service.
Applicants should have a high school diploma or equivalent, required. Additional requirements include:
Minimum Qualifications
- Computer proficiency and ability to navigate multiple software applications efficiently.
- Strong organizational, time management, and multitasking skills.
- Ability to work in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
- Excellent communication and customer service skills.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Ability to work independently, prioritize competing demands, and adapt quickly to changing departmental needs.
- Licensed Practical Nurse (LPN) credential strongly preferred but not required.
- Extensive radiology or diagnostic imaging scheduling experience, particularly for candidates without an LPN background.
- Previous healthcare scheduling experience involving multiple diagnostic modalities.
- Experience with Meditech, OOMA, Athena, Five9, Relay Clearance, and/or Availity.
- Knowledge of medical terminology, physician orders, insurance verification, pre-certifications, and prior authorizations.
- Experience managing high call volumes while navigating multiple healthcare systems simultaneously.
Location: On-Site, Winchester, TN
Why join us
We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Highpoint Health - Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.
EEOC Statement
"Highpoint Health - Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health - Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.