Personal Banker

Highpoint Community Bank (HCB), a proud 17th year recipient of the Best and Brightest Company to Work For award, is seeking a Personal Banker for our new office located in Hudsonville, Michigan. HCB takes immense pride in our culture and commitment to nurturing talent for long-term careers with our bank. Our mission is to "Elevate our communities through exceptional care and service." Together, we can make a difference in the communities where we live and work, while offering excellent benefits and career advancement opportunities.

As we expand into the Hudsonville community, your role will focus on building client relationships with a professional communication etiquette and active listening skills. If you meet these qualifications, we encourage you to apply.

Summary of Position

Our Personal Banker role focuses on providing excellent customer service, generating referrals, meeting sales goals, successful onboarding of new customers, and educating customers on banking products and services. This position is responsible for assisting customers with new and existing depository accounts and personal lending needs. The Personal Banker is responsible for acquiring new banking customers and expanding existing relationships through need-based interviews, account openings, and originating consumer loans. Maintains positive relationships with customers as set by bank standards. Fully cross-trained to perform all front-line duties.

Principal Responsibilities

• • Works with new and existing customers to discuss and recommend the bank’s products and services based on features and benefits to fit the customer’s financial needs.
  • Ensures new customers have a successful onboarding experience, including placing follow-up calls to new customers.
  • Performs platform duties to include, but not limited to, opening/closing all types of depository accounts, granting access to safe deposit boxes, and assisting customers with queries concerning financial institutions products and services.
  • Handles personal loan inquiries, including interviewing applicants, reviewing credit, documenting loans, obtaining approval, and closing loans in Managers absence.
  • Operates independently and serves customers with care and accuracy in processing a variety of transactions, such as the following: Deposits and withdrawals from deposit accounts, cash checks, process loan payments, issue cashier’s checks, perform cash advances, gift cards/ travel cards, order foreign currency.
  • Balance assigned cash daily and maintain strict adherence to security procedures and assigned cash limits.
  • Achieves all sales, cross-selling and customer service goals and leads by example.
  • Collaborates and communicates effectively with peer departments to meet our customer needs, resolve issues, and ensure overall customer satisfaction.
  • Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes.
  • Maintain trust by keeping all customer’s business confidential.
  • Maintains inventory of vault cash and its disbursement to Tellers.
  • May control scheduling of Tellers.
  • May mentor/sponsor newly hired Tellers.

Qualifications

• High school diploma or equivalent or 2-3 years retail banking experience preferred. Associates degree and/or prior supervisory/coaching experience preferred.
• • Must have demonstrated proficiency in promoting bank products
  • Pleasant and courteous with a customer service focus
  • Excellent written, verbal, interpersonal and analytical skills. Ability to communicate effectively and project a professional image.
  • Above average administrative and organizational skills
  • Thrive in a fast-paced environment
  • Professional attitude and appearance are necessary

COMMENT

This is a brief description of the responsibilities of this position. It is not designed to include all activities and responsibilities. The demands of this position may change without notice to meet the demands of our customers and our stockholders. The individual in this position will be expected to carry out all other duties assigned to meet these needs. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.