What are the responsibilities and job description for the Program Manager, Sales Strategy & Analytics position at Highmark?
Program Manager, Sales Strategy & Analytics
This job assists in the creation, execution, and oversight of the Medicare sales and distribution strategy through partnering with sales leadership and other matrix partners. The incumbent focuses on assessing opportunities within each respective region and on building the necessary capabilities to ensure strategic matrix partners' alignment and execution of strategies to grow membership. Works collaboratively across multiple functional areas to align resources and effort around achievement of the plan.
Preferred Skills
- Data Analysis & Synthesis: Demonstrated ability to work with, analyze, and synthesize multiple complex data sets to drive business strategy.
- Forecasting & Modeling: Experience developing forecasting models, particularly within a call center or sales operational environment.
- Data Visualization: Proficiency in data visualization and developing interactive dashboards to track KPIs and provide actionable insights.
- AI Acumen: Strong understanding of Artificial Intelligence (AI) trends and the future of AI. Ability to identify and leverage AI capabilities to optimize processes and improve the organization's strategic position for long-term success.
This is a hybrid based role in Pittsburgh, PA - onsite 3 days a week. T, W, TH.
ESSENTIAL RESPONSIBILITIES
- Partner with leadership to set the direction of the strategic business plan and translate it into a vison for the organization.
- Influence all stakeholders to support key projects/programs in order to ensure positive outcomes that deliver results.
- Drive change in order to improve performance results, organizational effectiveness and/or systems/quality/services (e.g. policies, processes, or systems). Identify gaps in processes or organization. Challenge self and others to develop and implement solutions.
- Hold direct accountability for impact to growth initiatives and strategy development. Ensure accurate prioritization of key projects/programs within purview.
- Hold ultimate accountability for project management services being delivered including organizational budget and/or financial implications.
- Assist in the development and execution of micro market strategies to meet expected growth and retention targets.
- Other duties as assigned or directed.
EDUCATION
Required
- Bachelor's Degree in Business Administration/Management or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
- None
LICENSES/CERTIFICATIONS
Required
- None
Preferred
- None
EXPERIENCE
Required
- 5 - 7 years of Health Insurance Industry experience
Preferred
- 1 - 3 years of Medicare or Program Management experience
SKILLS
- Analysis of business problems/needs and process improvement
- Analytical Skills
- Budget Management
- Business Development
- Collaborative Problem Solving
- Communication and Presentation Skills
- Organizational Skills
- Project/Program Management
- Cross-Functional Team Leadership
- Influence and Persuasion