Change Execution Consultant

Company : Highmark Health Job Description : JOB SUMMARY This job plays a key role in ensuring projects (i.e. change initiatives) meet objectives on time and on budget by increasing employee adoption and usage of the change solution. The incumbent focuses on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. Creates and implements change execution strategies and plans that maximize employee adoption and usage and minimize risk to implementation. Works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes. While this job does not have supervisory responsibility, the incumbent works through many others in the organization to succeed. Acts as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. May also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. Supports project teams in integrating change execution activities into their project plans. ESSENTIAL RESPONSIBILITIES Apply a structured change methodology and lead change management activities. This involves partnering with sponsors and project managers to create actionable change management deliverables: (e.g. communications plans, sponsor roadmap, management coaching plans, training plans, resistance management plans, etc.). Integrate change management activities into overall master project plan. Consult and coach project teams in value and integration of change management with project management. Support development and execution of communications strategies and plans to build necessary commitment. Support development and execution of training efforts. Complete change management assessments (e.g. risk, sponsorship, capacity, etc.). Identify key stakeholders who play role in organizations commitment to change. Assess the change impact on individuals and organizations and capacity to execute change. Support change execution capability building across the organization (leaders, managers, program/project leaders, front-line employees, etc.). Create and execute a change management strategy. Partner with senior leadership to obtain and maintain sponsorship. Identify, analyze, and prepare risk mitigation tactics. Identify and manage anticipated resistance. Define and measure success metrics and monitor change progress. Assess organizational culture to identify consistency with change and gaps that need to be addressed. Work with leadership to mitigate culture barriers by advising on action plans. Follow through to measure and track results. Work directly with change sponsors and leaders and multiple levels to help strengthen their sponsorship skills. Evaluate and ensure user readiness for change. Train sponsors, project leaders, and stakeholders on change methodology. Coach managers and supervisors in preparing organization and staff for change. Track and report issues to successful change implementation and realization. This includes report outs to senior leadership, project owners, stakeholders, and project sponsors. Other duties as assigned. EDUCATION Required Bachelor's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field Substitutions 6 years of relevant work experience in healthcare, project management, change management and/or business analysis in lieu of a Bachelor’s Degree Preferred Master's Degree in Business Administration/Management, Industrial Psychology, Organizational Behavior Studies or related field EXPERIENCE Required 5 years in Consulting 5 years in Strategic Planning/Corporate Development Preferred None LICENSES AND CERTIFICATIONS Required None Preferred Prosci Certification Certified Change Management Professional (CCMP) SKILLS Change Management Leading Change Organizational Change Management Relationship-builder with Unsurpassed Interpersonal Skills Flexibility Analysis of business problems/needs Stakeholder Management Business Strategy Program Management Training Delivery Language (Other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trains others regularly Constantly Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $78,900.00 Pay Range Maximum: $147,500.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

Salary : $78,900 - $147,500