What are the responsibilities and job description for the Operations Manager, Continuing Education position at Highline College (WA)?
Continuing Education is dedicated to enriching the community through personal and professional lifelong learning opportunities. The Operations Manager provides leadership and oversight for the day-to-day operations necessary to deliver high-quality education and corporate & customized training. This position is responsible for managing the fiscal and operational support needed to ensure smooth implementation and sustainability of non-credit/credit offerings. Continuing Education is a self-support department and continuation of employment is based on the ongoing revenue generated from Continuing Education classes and customized training opportunities. This position is fully on-site and requires regular presence on campus.
This position is a full-time, at-will overtime-eligible exempt position.Reporting Structure: This position reports to the Associate Director of Continuing Education
Key Responsibilities
Fiscal and Program Operations
- Monitor, and manage program budgets, ensuring all deliverables are accomplished in accordance with grant expectations, institutional guidelines for self-support programs and state/federal regulations;
- Oversee fiscal-related processes, including billing, invoicing, tracking expenditures, and resolving discrepancies in student account records.;
- Contribute to long-term financial planning and budget monitoring while coordinating with internal departments to ensure compliance with institutional policies;
- Generate payroll contracts and stipends based on information provided in grants, contracts and open enrollment classes;
- Act as the primary approver for payroll and personnel actions;
- Managing quarterly academic and financial administration.
- Develop, implement, and refine administrative and programmatic systems and procedures to enhance efficiency and service delivery;
- Create and maintain documentation, such as Standard Operating Procedures (SOPs), to support consistency and scalability;
- Analyze and review procedures within ctcLink and CampusCE software to ensure the effectiveness of programs and compliance with requirements;
- Plan infrastructure maintenance, procurement, and daily office workflow. Manage space utilization and compliance with institutional policies.
- Manage department employees by recruiting, hiring, training, supervising, assigning work, conducting performance evaluations, and administering disciplinary and termination actions as appropriate;
- Establish and maintain workflows, service expectations, and operational consistency among staff;
- Provide immediate, clear, and direct performance feedback and ensure any behavioral or performance problems are corrected promptly;
- Schedule work assignments and hours in conjunction with frontline support staff and serve as a primary backup for front desk coverage when required;
- Partner with department directors to translate institutional goals into actionable day-to-day processes.
- Collaborate with internal departments to support daily operations and workforce initiatives;
- Represent the college at internal and external meetings, conferences, and public relations events;
- Facilitate and participate in departmental meetings and ensure timely, accurate communication of process updates and changes to staff and management.
- Bachelor’s degree in Business Administration, Educational Administration, Communications, or a related field; OR 3 years of progressive experience in operations management, project management, or higher education administration; AND
- 2 years of program or grant management experience where fiscal management of funds was required; AND
- Experience in supervision of frontline staff.
- Strong interpersonal, business writing, and oral communication skills;
- Proficiency in Microsoft Office, and Google Workspace;
- Ability to use sound, independent judgment in decision-making and working with external partner organizations;
- Experience in higher education or working in a self-support department;
- Strong proficiency in database management, and financial tracking software;
- Ability to navigate complex organizational policies;
- Bilingual or multilingual ability.
- Supplemental Information
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
THE COLLEGE
Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes.
Highline prioritizes access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values. We are proud Highline strives to improve access to Education for our student community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a equal opportunity focused workplace that reflects the communities we serve.
APPLICATION PROCEDURE
Your online application must include the following to be considered complete:
1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;
2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.
CONDITIONS OF EMPLOYMENT:
National Criminal Background Check may be required.
APPLICATIONS MUST BE FILED ONLINE AT:
https://www.governmentjobs.com/careers/highline
NEED APPLICATION HELP?
Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.
HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
Highline College is an equal opportunity employer. We strive to create a working environment that includes and respects all cultural, racial, ethnic, sexual orientations, and gender identities. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.
REASONABLE ACCOMMODATIONS
The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.
TITLE IX POLICY
Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/
The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.