Visitor Engagement & Operations Associate (8-15 hours/week)

Overview

Want to work in an exciting space on campus? Apply to be a part of the Alumni Relations & Engagement team at the Wisconsin Foundation and Alumni Association (WFAA)!

We are looking for 5 dynamic Visitor Engagement and Operations Associates (VEOA) that will help visitors discover Alumni Park/One Alumni Place. As a VEOA, you will give walking tours, staff special events on-site and off-site, and support alumni engagement programs, WAA daily operations, and special projects. This position works in close partnership with Wisconsin Foundation and Alumni Association staff, the Wisconsin Union, and Campus and Visitor Relations staff. This position will require you to work onsite at our 650 Lake Street office location.

Schedule:

8 hours per week between the hours of 8:00 am - 5:00 pm Monday-Friday, but as needed for events until 10:00 pm.

Shifts are typically 2 to 8 hours.

Pay:

$15.00 / hour

Who is WFAA?

The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who wan t to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Diversity and Inclusion:

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.

Responsibilities

Visitor Engagement

• Lead point for day-to-day visitor services at the Wisconsin Alumni Association (WAA) Alumni Center, the WAA visitor and event center (One Alumni Place), and Alumni Park.
• Field questions about the Wisconsin Alumni Association and its programs, Alumni Park, and campus. Handle elevated questions/concerns from visitors.
• Support and lead tours of Alumni Park and its exhibits.
• Provide excellent customer service for activities and events, tactfully and courteously work with patrons, explain and enforce policies and procedures, and monitor use of facilities.
  
  

Program and Operations Support

• Support alumni engagement programs, including staffing registration/check-in for events, project work, database entry, material preparation/assembly, and responding to guest phone calls/emails.
• Support WAA daily operational and administrative needs, including cleaning meeting rooms, restocking supplies, covering the front reception desk, and other support tasks.
• Responsible for opening, closing, and operating the visitor center during open hours and for events.
• Accountable for transferring of communications and operational needs between staff shifts.
• Responsible for resolving facility/operations issues in collaboration with full-time staff.
• Participate in meetings and trainings
  
  

Special Events

• Event set-up and support for on-site and off-site WAA events: e.g. talks, panels, receptions, meetings and drop-in activities.
• Basic audio-visual set up and support for events in One Alumni Place.
  
  

Qualifications

Required Qualifications:

• Customer service experience or related experience.
• Availabity to work 8 hours/week Monday - Friday between 8:00 am - 5:00 pm.
  
  

Other Qualifications

• Previous public speaking experience preferred.
• Supervisory or leadership experience a plus.
• Ability to use good judgment in decision-making.
• Excellent verbal and written communication skills.
• Strong organizations skills.
• Attention to detail.
• Ability to work independently and as a team.
• Ability to multi-task and work in a fast-paced environment.
• Ability to lift 30 lbs.
• Knowledge of UW-Madison campus and culture, our diverse campus community, and/or the Wisconsin Alumni Association is strongly preferred.
• The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association (advanceuw.org) is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.