What are the responsibilities and job description for the Assistant General Manager position at HIGHLANDS VISTA GROUP MANAGEMENT?
Job Summary
The Assistant General Manager supports the General Manager in the daily operations of hotel and motel properties. This role involves supervising staff, managing scheduling, overseeing guest services, and ensuring property standards are consistently met. The Assistant General Manager will assist with handling guest inquiries, maintaining facility upkeep, enforcing company policies, and supporting a positive team environment. This position requires strong leadership, customer service skills, attention to detail, and the ability to work across multiple properties to ensure exceptional guest experience and smooth operational performance.
Key Responsibilities:
- Assist the General Manager in overseeing daily operations and ensuring exceptional guest experiences.
- Schedule front desk and housekeeping staff.
- Manage and supervise hotel/motel staff, including front desk agents, housekeeping, and maintenance teams.
- Maintain a high level of professional appearance and demeanor.
- Demonstrate the ability to multi-task, work flexibly between hotel and motel properties, and problem-solve effectively with internal and external customers.
- Provide leadership and guidance to staff, fostering a positive work environment.
- Create and implement policies and procedures in collaboration with the General Manager.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Monitor and maintain high standards of cleanliness and property maintenance.
- Ensure compliance with all health, safety, and security regulations.
- Maintain knowledge of local attractions, events, and amenities to provide guest recommendations.
- Perform other duties as needed.
Desired Skills, Experience, and Qualifications:
- 2 years of experience in a supervisory or management role in the hospitality industry.
- Strong customer service skills with a focus on providing exceptional guest experience.
- Excellent verbal and written communication skills.
- Must share time between two different hotel/motel properties.
- Proficient in using phone systems and demonstrating proper phone etiquette.
- Ability to effectively supervise and motivate a diverse team of employees.
- Excellent time management skills; detail-oriented and thorough
