What are the responsibilities and job description for the Front Desk Registration Clerk (Part-time) position at Highlands Ranch?
Join the Highlands Ranch Metro District as a Front Desk Registration Clerk at the Highlands Ranch Senior Center — a fun, welcoming space where every shift makes a difference.
We are seeking an enthusiastic and responsible Front Desk Registration Clerk who is eager to make a positive impact. If you're ready to be part of a friendly and dedicated community, we want you to apply!
In conjunction with senior center volunteers, the clerk will warmly greet and welcome guests, and register patrons for activities, memberships and facility day passes. They will also train members and volunteers on the use of MySeniorCenter kiosk, as well as collect revenue, operate the computer systems, and track facility attendance. Additionally, the clerk will respond to inquiries professionally, both in person and via telephone, while also monitoring the safety and well-being of facility patrons.
Essential Duties and Responsibilities
- Courteously and promptly greet and/or direct patrons in person or via telephone.
- Manage monetary transactions including daily passes or memberships, activity registrations, and facility rentals. Operate and balance cash drawer.
- Register customers for a wide variety of activities and memberships, over the phone and in person, utilizing a specialized registration software. Provide input regarding system upgrades, generate various reports. Manage cancellations, wait lists, and refunds/credits.
- Assist senior center members with using MyActiveCenter kiosk.
- Maintain and file records and reports such as inventory, activity and cash reports.
- Assist with facility tours for new and potential members.
- Respond to customer inquiries with knowledge and tact. Determine customers' needs, answer questions and provide information for all activities and programs.
- Assist patrons or staff in emergency situations as outlined in the SOPPs.
- Provide impeccable customer service to everyone who comes into the senior center; maintain professional and compassionate attitude, especially in busy/chaotic situations; introduce potential new members to programs and services, provide referrals if necessary.
- Observe, follow and enforce established policies and procedures in the daily conduct of the job.
- Plan and arrange work schedule and establish priorities to complete scheduled assigned work within parameters assigned by the supervisor.
- Perform all other duties as assigned.
Desired Minimum Qualifications
- Minimum age at time of hire is 18 years old.
- High School diploma or equivalent.
- Minimum one year of experience with reception duties and customer service.
Necessary Knowledge, Skills and Abilities
- Ability to carry out instructions and interact tactfully with people.
- Must have an affinity for working with older adults.
- Understand and follow verbal and written directions. Ability to read, understand, and comply with written instructions for the setting up of rooms and use of equipment and supplies.
- Ability to execute good judgment and utilize problem solving skills when necessary.
- May experience added stress and pressure in situations of an emergency or during busy times in the facility with multiple functions being required at one time.
- Ability to handle multiple tasks at one time, prioritize the tasks, and complete them in a timely fashion.
- Ability to work independently and determine what tasks must be completed.
- Proficient in computer skills and ability to learn MySeniorCenter/MyActiveCenter software.
- Must be dependable and reliable.
- Must have the ability to meet and deal with the public effectively and be able to direct others, including volunteers, appropriately.
- Must have excellent customer service skills and the ability to deal with difficult situations.
- CPR/AED/First Aid, and Crowd Control certification required within 3 months of hire.
- Capable of deciphering instructions, schedules, emergency plans, and taking action to complete them correctly and in a timely fashion.
- Other added pressures may be experienced during situations with difficult customers, or program conflicts with participants not cooperating
- Think independently and determine what tasks must be completed.
- Ability to manage time, multitask, and use critical thinking skills to complete assignments.
- Represent the District in a professional manner, exemplifying integrity and excellence always.
Work Schedule
Work schedule is Tuesdays and Thursdays from 4:30 - 8:15 p.m. and Saturdays from 8:15 a.m. - 12:15 p.m. Regular and predictable attendance is an essential function of the job.
Supervision Received
Works under the general supervision of the Senior Services Manager. Indirect supervision from the Guest Services and Volunteer Coordinator.
Tools And Equipment Used
Personal computer, Microsoft Windows 10 Pro, multi-function printer/copier/scanner, telephone, vacuum cleaner, and other general office, cleaning or kitchen equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and cleaning chemicals.
The noise level in the work environment is usually quiet while in the office and moderately loud when working during an event.
Selection Guidelines
Formal application and resume, rating of education and experience; panel interview and reference check; job-related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About Us
The Highlands Ranch Metro District, as the local government in our community, is committed to providing the following high-quality municipal services while managing resources wisely for Highlands Ranch such as; construction of major roads, installation and maintenance of landscaping and fences adjacent to major roads, installation of traffic signals and street lights on major roads, construction and maintenance of parks and trails, youth and adult outdoor recreation and sports programs, management and maintenance of extensive natural open space areas and so much more.
Application Information
Pre-employment screening includes a background check and substance screening.
Applications will be accepted through June 15, 2026, or until the position is filled. Start date is tentatively scheduled for mid-June.
Submit applications at highlandsranch.org/apply or if viewing this posting from our career center, click "Apply" below.
Work schedule is Tuesdays and Thursdays from 4:30 - 8:15 p.m. and Saturdays from 8:15 a.m. - 12:15 p.m.
Salary : $25 - $27