What are the responsibilities and job description for the Guest Service Representative position at HIGHLANDS INN?
Overview: We are seeking a Guest Service Agent to join our team in providing exceptional customer service and ensuring a positive experience for our guests. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a welcoming and hospitable environment. Duties: - Greet guests with a warm and friendly demeanor, providing excellent customer service - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to inquiries, providing information about hotel services and amenities - Assist guests with reservations, changes, and cancellations - Handle guest requests and complaints promptly and professionally - Process payments and maintain accurate records - Perform night audit duties as required, including reconciling accounts and preparing reports - Maintain cleanliness and organization at the front desk area Qualifications: - Previous experience in a similar role is preferred, but not required - Familiarity with phone systems and hotel software is an asset - Bilingual or multilingual skills are highly desirable - Excellent communication skills, both verbal and written - Strong customer service skills with the ability to handle difficult situations diplomatically - Detail-oriented with strong organizational skills - Ability to multitask and work effectively in a fast-paced environment - Knowledge of hospitality is a plus At our company, we value our employees and offer competitive benefits packages. Join our team today to embark on a rewarding career in the hospitality industry as a Guest Service Agent!
Pay: $15.00 - $17.00 per hour
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Highlands, NC 28741 (Required)
Ability to Relocate:
- Highlands, NC 28741: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17