What are the responsibilities and job description for the Customer Service Representative Lead (Outpatient Clinic) position at Highland Rivers Community Service Board?
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.
Are you ready to make a Difference?
JOB SUMMARY: The Customer Service Representative Lead (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. The CSR Lead is responsible for the operation of the front office system.
Duties and Responsibilities include:
- Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
- Status appointments accurately and promptly.
- Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
- Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
- Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
- Be responsible for collecting, managing, and depositing monies due to HRH at time of service.
- Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
- Work in partnership with Lead Clinician at designated site to problem solve daily concerns and celebrate accomplishments at designated site.
Benefits:
- Health Insurance through the State Health Benefit Plan of GA
- Flexible Benefits such as dental, vision, life, critical illness, etc.
- Retirement Plan with employer matching
- 4 weeks of Paid Time Off with increase of accruals based on years of service
- 10 paid holidays
- 1 personal day
- Qualifying employer for Public Student Loan Forgiveness
- NHSC loan forgiveness in qualifying counties.
- Clinical supervision for candidates on a licensure track.
MINIMUM QUALIFICATIONS:
- High School Diploma or Equivalent
- 1-2 years of Customer Service Experience
- 1-year minimum managing others
PREFERRED QUALIFICATIONS:
- Three years’ experience working in a medical or behavioral health office
- Bi-Lingual abilities a plus
Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.
Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.
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