What are the responsibilities and job description for the Medical Assistant Coordinator position at Highland Rivers Behavorial Health?
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
Job Summary: The Medical Assistant Coordinator will serve as the lead for all of the Medical Assistants who are the liaisons for the individuals we serve. The MAs along with the MA Coordinator will complete an array of support tasks such as completion of the Patient Assistance Program applications, coordination with our pharmacy, communication via patient portal, medication prior authorizations, return phone calls to individuals and assist the Outpatient Nurse Manager.
Are you ready to make a Difference?
DUTIES AND RESPONSIBILITIES:
- Directly supervise a team of Medical Assistants working in the Outpatient Clinics, providing supervision, training and consultation.
- Work with individuals to complete the Patient Assistance Program applications for their medications and then coordinates with Genoa Pharmacy for dispensing the medications.
- Electronically send/receive records to/from individuals’ PCPs. Documents within EHR all contacts/attempted contacts with PCPs.
- Uploads in the EHR, individuals’ lab results, ensuring results are shared with the clinic nurse/NP/MD. Also sends the lab results to the individual via mail or within the patient portal.
- Sends health communications to individuals via the patient portal and responds to individuals’ questions/inquiries received through the patient portal.
- Completes any medication prior authorizations or patient assistance applications the Doctor/NP needs completed.
- Returns phone calls to individuals DAILY when they have questions/problems about their medications/lab results/etc.
- As needed assists the Outpatient Nurse Manager with tasks such as managing the medical supplies within the clinic’s medication room/nursing office, completing reviews/audits, etc.
- Other duties as assigned.