What are the responsibilities and job description for the Engagement Specialist position at Highland Rivers Behavorial Health?
There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
JOB SUMMARY: In Behavioral Health many of our individuals deal with suicidal ideations and/or are admitted to a hospital or crisis stabilization unit for suicidal ideations. These individuals benefit from receiving services at Highland Rivers Behavioral Health but often need the added support that an Engagement Specialist can provide for them in engaging in and navigating the behavioral health system. Engagement Specialists reach out to individuals often to ensure they have appointments for the services they need to meet their behavioral health goals.
Are you ready to make a Difference?
Responsibilities:
- Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
- Maintain the call logging reports for individuals’ need for appointments with their provider to avoid running out of medications; contact these individuals and schedule them with their provider before running out of medications.
- Monitor caseloads for accuracy, and contact individuals to ensure they are engaging in recommended services with the appropriately credentialed provider.
- Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service provided being a priority.
- Document and/or scan written and verbal communication, outreach attempts, and relevant interactions with individuals accurately and thoroughly in the individual’s Electronic Medical Record.
- Complete and submit reports for designated site(s) accurately and in a timely manner.
- Administratively discharge the electronic medical record of individuals who have not engaged in services in designated amount of time, who decline further services, or who are out of compliance with agency policies.
- Other duties as assigned.
Benefits:
- Health Insurance through the State Health Benefit Plan of GA
- Flexible Benefits such as dental, vision, life, critical illness, etc.
- Retirement Plan with employer matching
- 4 weeks of Paid Time Off with increase of accruals based on years of service
- 10 paid holidays
- 1 personal day
- Qualifying employer for Public Student Loan Forgiveness