What are the responsibilities and job description for the Customer Care Specialist position at Highland River Group dba Ashley?
Join Our Team as a Customer Care Specialist and Make a Difference!
Are you someone who lights up when you help others? Do you thrive in a fast-paced, friendly retail environment? Do you enjoy solving problems and finding the perfect solution? If so, we want you to join the Highland River Group Ashley Furniture family as a Customer Care Specialist in our Grandville, MI Customer Care Center!
Why You'll Love Working with Us:
At Highland River Group Ashley Furniture, we believe in "Being the Difference." That means going the extra mile for our customers and our team. As a Customer Care Specialist, you'll be the hero who helps our customers with their needs after they've purchased their furniture and bedding. You'll play a vital role in ensuring their happiness and satisfaction, all while working in a dynamic and supportive retail atmosphere.
What You'll Be Doing:
- Connecting with Customers: You'll be the friendly voice on the phone and the helpful hand via email, assisting customers with scheduling deliveries, answering questions, and resolving any post-delivery concerns.
- Problem-Solving Pro: You'll use your detective skills to get to the heart of customer issues, finding creative solutions and alternatives to leave them smiling.
- Team Collaboration: You'll work closely with our store, sales, warehouse, and delivery teams, ensuring smooth communication and a seamless customer experience.
- Making a Real Impact: You'll directly contribute to our mission of exceeding customer expectations and building lasting relationships.
What We're Looking For:
- Customer Enthusiast: You love helping people and making their day better.
- Retail Ready: You enjoy the buzz of a retail environment and working with a diverse team.
- Problem Solver: You're not afraid of a challenge and enjoy finding solutions.
- Communication Ace: You have excellent phone and verbal communication skills, and you listen actively.
- Team Player: You're collaborative and enjoy working with others.
What We Offer:
- Great Hours: Monday-Friday, 8 am to 5 pm
- Competitive Pay: Starting at $17-$18 per hour
- Fantastic Benefits: Health, dental, vision, PTO, 401k with match, employee discounts, and much more!
- A Supportive Environment: Professional development, training, and opportunities for growth.
Location:
Our Customer Care Center is conveniently located at 2851 Prairie Street SW, Grandville, MI 49418.
About Us:
Highland River Group is a third-generation, Veteran family-owned and operated business that values its team and its customers. We're dedicated to our vision of "Be The Difference," and we invite you to join us!
Ready to Make a Difference?
If you're passionate about customer service, enjoy a retail setting, and love solving problems, we want to hear from you!
Apply now and become a valuable part of the Highland River Group Ashley Furniture team!
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $17 - $18