Client Navigator

Job title:              Client Navigator 

Reports to:         Director 

FLSA Status:       Non-Exempt (Hourly) / Full Time

Date Issued:      September 2022

POSITION SUMMARY:

As the Client Navigator for HPCDC you will coordinate all tenant programs and development and maintain service linkages with community providers. You will work with Clients to obtain linkages for outside immigration counsel and process mandatory pre-filing requirements to file for green card applications, social security, SNAP and other available benefits. 

ESSENTIAL JOB FUNCTIONS:  

1. Green Card Project management
   1. Coordinator with outside immigration counsel and recruiting teams to process pre-filing requirements to file step 1 of 3 step green card application process
2. VISA Case Management
3. Other ad hoc immigration issues, as necessary 
4. Policy/Process documentation (e.g., employee green card FAQs, immigration resources for HCM, standardize communications)
5. Reporting/Metrics (e.g., quarterly divisional dashboards of visa holders, green card applicants.
6. Data Validation on immigration support documentation, and responsibility for obtaining signatures and in come circumstances drafting documentation. 
7. Conducting and maintaining outreach linkages for services for Bi-lingual clients
8. Provide crises intervention services when needed and making referrals to educational, substance abuse, employment, childcare, mental health and other services. 
9. Perform other job duties and special projects assigned by management. 

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skills, and / or ability required. 

1. Minimum Required Education & Experience:
   • Associate degree
   • US Immigration knowledge
   • Excellent analytical skills and attention to detail
   • Strong organizational and communication skills
   • Bi-lingual (Spanish speaking)
   • Self-starter, focused on client services
   • Ability to prioritize workload and meet deadlines
2. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
3. Language skills:  

• Excellent verbal and written communication skills.  Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.