Account Operations Specialist

JOB TITLE: Accounts Operation Specialist

JOB CLASSIFICATION: Senior Support Staff

REPORTS TO: CEO

SUMMARY: The Accounts Operation Specialist is responsible for managing accounts payable, accounts receivable, and insurance/state billing functions in support of the organization’s financial operations. This role plays a key part in ensuring timely billing, accurate payment reconciliation, and compliance with payer requirements, including the Alabama Department of Mental Health (ADMH). The ideal candidate is detail-oriented and experienced in nonprofit healthcare billing and reconciliation processes.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

General Accounting procedures

Accounts Payable (AP):

• Review, verify, and process vendor invoices, purchase orders, and payment requests
• Schedule and process check runs and electronic payments
• Maintain vendor records and ensure timely resolution of discrepancies
• Reconcile monthly statements and assist with year-end 1099 reporting
• Records appropriate expense account allocations for invoices received and verified.
• Maintains filing system for both current year payables and previous year(s) payables invoices.
• Responsible for the storage and protection of consumer and employee records.
• Performs other duties as assigned or required.

Accounts Receivable (AR):

• Post incoming payments, including checks, EFTs, and remittance advices.
• Monitor accounts receivable aging and follow up on outstanding balances.
• Reconcile payments received with client records and general ledger accounts.
• Prepare AR-related reports.
• Performs other duties as assigned or required.
• Responsible for the storage and protections of records.
• Responsible for ensuring all claims are paid in a timely manner and EOP's are worked effectively.

Insurance and State Billing (including ADMH):

• Generate, review, and submit claims for services rendered to insurance providers and ADMH.
• Monitor claim status and resubmit/reconcile rejections or denials.
• Reconcile Explanation of Benefits (EOBs) and remittance advices to client accounts.
• Ensure payments received match submitted charges; resolve discrepancies in coordination with clinical and program staff.
• Maintain accurate billing records and comply with all state and payer requirements.
• Assist in audits and reviews related to grant or state funding.

General Support:

• Maintain accurate and organized financial documentation.
• Collaborate with clinical and administrative staff to resolve billing or charge-related issues.
• Support internal and external audits with requested documentation.
• Assist in improving billing and financial workflows.
• Participate in required staff meetings.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of office practices, procedures and equipment.
• Good communication and logic skills.
• Ability to make decisions in accordance with prescribed procedures.
• Ability to follow instructions.
• Working knowledge of Microsoft WORD and EXCEL.

6. Must demonstrate the ability to work well with staff and clients in a polite, respectful and dignified manner.

QUALIFICATIONS:

1. Degree in accounting, finance, business, or related field preferred.

2. Medical billing certificate preferred.

3. 2 years of experience in nonprofit or healthcare billing, AP/AR, or general accounting.

4. Knowledge of ADMH billing procedures and familiarity with payer portals or clearinghouses.

5. Strong reconciliation skills and attention to detail.

6. Proficiency in Microsoft Excel and accounting/billing software.

7. Knowledge of HIPAA and privacy regulations related to consumer billing.

8. Ability to manage multiple priorities and meet strict deadlines.

9. Strong communication skills and team-oriented approach.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have knowledge of ADMH billing procedures and familiarity with payer portals or clearinghouses?
• Ability to work in Anniston, AL as this is an in person position only?

Education:

• Bachelor's (Required)

Experience:

• General accounting, healthcare billing, or AP/AR: 2 years (Required)

Work Location: In person

Salary : $40,013 - $55,148