HHP Medical Receptionist

Position Summary:

Responsible for greeting patients and other customers as well as scheduling patient appointments.  As the “face of the office” this role is extremely important to provide the highest level of customer service and represent the office values and culture.

Position Accountabilities:

1. Greets patients and other customers in a polite, prompt, helpful manner.  Provides any necessary instructions/directions.  Informs physician or office staff of patient or customer’s arrival.
2. Verifies and updates patient demographic information with each visit.
3. Collects physician office co-payments and other patient balances.
4. Provides patient with any necessary forms needing completion and obtains signatures as necessary.
5. Uses computer system to generate encounter forms needed for documenting patient visit charges.
6. Answers phone in a pleasant manner and deals with customers needs expeditiously.  Takes and delivers telephone messages as necessary.
7. Reviews patient schedule and makes daily patient appointment reminder telephone calls as necessary.
8. Uses computer systems to schedule patient follow-up appointments.
9. Schedules patient referrals to specialists for diagnostic testing or evaluation.
10. Uses computer systems to post patient visit charges as well as hospital visit and consult charges. 
11. Identifies appropriate diagnostic and procedure codes and posts confirms appropriate posting to the electronic health record and practice management systems.
12. Records and/or routes laboratory, radiology, and other information in electronic health record.
13. Maintains clean orderly waiting area.
14. Participates in health staff meetings and other quality improvement meetings as needed.
15. Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified

Position Qualifications:

Education – Required:         High School Diploma or GED

Education - Preferred:         Medical Assisting Training Program and Certified Medical Assistant designation

Minimum Experience:         Minimum of 1 year of experience in customer service setting, preferably six months receptionist experience in health care setting and experience with computer systems and office equipment.

Competencies Required:

Knowledge:

1. Knowledge of reception tasks, office policies/procedures, paperwork.
2. Knowledge of how to use office equipment including computer, phone, copier/fax machines.
3. Knowledge of customer service concepts and techniques.

Skills:

1. Skill in using office systems and equipment satisfactorily and handling paperwork/filing adequately.
2. Skill in customer service principles by creating a warm and inviting atmosphere.

Abilities:

1. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
2. Ability to organize and prioritize tasks effectively.
3. Ability to read, understand, and follow oral and written instructions.

Supervises:  None

Physical Demands:                Sedentary Work:      Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary Work involves sitting most of the time, but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment:             Office environment.  Occasional unpleasant and/or stressful work-related situations.

Work Schedule:                     Office business hours.