Business Office Clerk/Cashier

Position Summary

The clerk/cashier shall provide clerical support related to the Business Office while maintaining a positive image of the hospital and providing efficient and professional customer service-related services to our patients and community.

Position Accountabilities

• Collects payments on accounts, prepares receipts and assists patients with account balances. Completes work assignments and commitments on time. Involves customer and families and allows time for customers to process information provided. Demonstrates patient advocacy, assuring patient’s right of privacy, safety and confidentiality.
• Reviewing and working reports as assigned.
• Assists in the distribution of all mail and correspondence to all hospital departments in a timely manner.
• Receive and resolve customer telephone and written inquiries in a timely manner.
• Track and work return checks to the hospital.
• Answers the telephone promptly and professionally.
• Balances and furnishes front desk receipts.
• Able to perform cash duties including deposits, maintaining cash drawers to include petty cash, and disbursement of checks from the accounting department.
• Ability to work and distribute, as needed, departmental mail. Responsible for processing certified mail.
• Assists with Patient Financial Services applications.
• Works collaboratively with all hospital departments. Flexible in response to unexpected change in work volume, emergencies, staffing and scheduling. Demonstrates emotional self-control and looks for opportunities to assist internal and external customers. Provides information at a level of understanding appropriate to the comprehension level of the customer.
• Mark patient accounts and profiles when mail returns are received. Review for updated addresses. Forward returns to outside self pay agency.
• Monitor departmental supplies and reorder and restock supplies as needed.
• Demonstrate proper use and conservation of supplies and equipment. Contributes to improving productivity and cost saving measures hospital wide
• On time meeting attendance and interest in furthering education and skills through seminars and departmental specific training. Uses interpersonal skills to properly greet and communicate in a manner that meets the person’s physical abilities, i.e., sight and hearing needs. Demonstrates positive body language and talks courteously and respectfully to all customers. Able to perform multiple tasks while maintaining general office functions.
• Reports safety and environmental hazards. Responds to hospital and departmental policies. Operates equipment effectively and utilizes effective body mechanics when lifting, pushing, pulling and reaching. Maintains a clean and safe work environment.
• Other duties as assigned.
• Highland District Hospital is committed to serving our community by quality healthcare in an atmosphere of safety, compassion and excellence. It is the responsibility of all employees to follow the HDH-established Behavior-Based Standards and interact with patients, visitors, and/or co-workers with compassion, dignity, and respect. Employees are to maintain positive behaviors, approaches and attitudes and commitment to interpersonal service. Each employee is to serve as a role model for the organization’s Customer Service initiative; A-I-D-E-T; Acknowledge – Introduce – Duration – Explanation – Thank-you; proactively promoting teamwork and a collaborative culture.
• Responsible for abiding by and adhering to all HDH Corporate Compliance Program initiative and standards.
• Responsible for compliance with HDH safety standards, policies and procedures.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

Position Qualifications