ITS Support Specialist

ITS SUPPORT SPECIALIST

Highland Community College seeks an ITS Support Specialist to join our Information Technology Services team. This full-time position plays a critical role in supporting the College's technology infrastructure by providing technical assistance, troubleshooting hardware and software issues, and ensuring faculty, staff, and students have access to reliable technology resources. If you enjoy solving technical challenges and delivering exceptional customer service in a collaborative educational environment, we encourage you to apply!

Key Responsibilities:

• Provide technical support to faculty, staff, and students by researching and resolving hardware, software, network connectivity, and related technology issues.
• Respond to and manage campus technology support requests through the ITS service desk, including telephone, email, and ticketing system communications.
• Evaluate, test, and assist with deployment of operating systems and software applications across campus computers.
• Create and maintain end-user computing environments, including operating system setup, application deployment, group policy configuration, and client device management.
• Administer department-specific systems and software, including setup, configuration, training, and ongoing support.
• Install, configure, and support wireless devices such as laptops, smartphones, tablets, and other mobile technologies.
• Track, document, and resolve support requests using the ticket management system and contribute to the ITS knowledge base.
• Provide technology training and technical instruction to faculty, staff, and students.
• Obtain technology-related quotes, create purchase orders, and order computer components and equipment as needed.
• Maintain accurate inventory records for college-owned technology equipment.
• Provide backup support for media systems, telecommunications, and security remediation efforts.
• Perform other duties as assigned.

What We're Looking For:

Education and Experience:

• Associate's degree in Information Technology and three (3) years of related work experience; OR an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Experience supporting technology in a higher education environment is preferred.

Skills and Knowledge:

• Knowledge of computer hardware, operating systems, peripheral equipment, and networked environments.
• Knowledge of desktop, server, and network technologies, including security devices and software implementation.
• Understanding of hardware and software troubleshooting techniques and best practices.
• Ability to install, configure, maintain, and repair computers, peripherals, and mobile devices.
• Strong analytical and problem-solving skills with the ability to identify effective technical solutions.
• Ability to learn and support new technologies, systems, and applications.
• Excellent customer service, communication, and interpersonal skills.
• Ability to communicate technical information clearly to users with varying levels of technical expertise.
• Strong organizational skills with the ability to prioritize multiple projects and deadlines.
• Ability to establish and maintain effective working relationships with a diverse population of students, faculty, staff, and community members.
• Ability to use data and information to support informed decision-making.

Required Certification:

• A Certification required within six (6) months of hire.
• Network Certification preferred.

Why Join Highland Community College?

• Be part of a collaborative team committed to supporting student success through technology.
• Work in a dynamic environment where technology plays a vital role in teaching, learning, and campus operations.
• Gain opportunities to support a diverse range of systems, technologies, and campus initiatives.
• Contribute to a culture built on Highland's Core Values of Integrity, Compassion, and Respect, and Employee Characteristics of Commitment, Interpersonal Skills, Lifelong Learning, and Sound Judgment.

Salary & Benefits:

• Salary Range: $18.89 - $28.33 per hour
• Comprehensive benefits package. Details available at www.highland.edu/employment.

Additional Information:

• This position requires occasional lifting and movement of technology equipment weighing up to 50 lbs.
• This is a security-sensitive position and requires a criminal background check.

How to Apply:

Interested applicants can apply online at www.highland.edu/employment. Applications are not complete until the following materials are submitted:

• Online application
• Cover letter
• Resume
• Unofficial transcripts
• Contact information for three professional references

For alternative application methods or questions, contact Human Resources at 815-599-3426. Applications will be accepted until the position has been filled.

Equal Opportunity Employer:

Highland Community College is an Equal Opportunity Employer. Applications from veterans, minorities, individuals with disabilities, and other diverse groups are strongly encouraged.

Salary : $19 - $28