What are the responsibilities and job description for the LEAD TECHNICIAN position at HighGround?
Company: AllPhase Roofing & Restoration
Job Title: Lead Technician
Full-Time
Location: Cleveland, Ohio
Salary Range: $23.00 - $28.00 per hour
About AllPhase
AllPhase is Ohio’s leading roofing and storm restoration contractor, known for its expertise in complex insurance claims, high-quality exterior systems, and exceptional customer service. We specialize in full-scope residential storm restoration, including roofing, siding, gutters, doors, windows, and more.
As we continue our rapid expansion across Ohio, we are looking for seasoned sales professionals with deep industry knowledge, a proven sales record, and the ability to navigate both homeowners and insurance carriers through complex restoration projects. This is a high-level role for experienced closers who are ready to take ownership of their territory and deliver exceptional results.
POSITION SUMMARY:
The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.
ESSENTIAL FUNCTIONS:
- Team Management: Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
- SOP and Safety Compliance: Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
- Demolition Execution: Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
- Drying Documentation: Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
- Client Communication: Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
- Vehicle Operation: Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
- Compliance Task Completion: Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
- Attention to Detail: Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.
Qualifications
- Highschool diploma or equivalent required
- Have an attitude of continued improvement and willingness to help others
- Possess working knowledge or 1-2 years of experience related to the construction, plumbing, water mitigation and/or carpentry strongly preferred
- Hold an IICRC certification in water damage or mold remediation preferred
- Valid driver’s license
Physical requirements:
- Ability to lift 50 pounds or more
Benefits:
- 100% company-paid health insurance for employees
- Dental and vision coverage
- Company-paid short- and long-term disability
- Company-paid Life insurance
- 401k with company matching
- Paid vacation, sick time, and holidays
To learn more about our company, visit https://allphaserestore.com/
Salary : $23 - $28
