Dispatch Manager

Job Type: Full-time

Hours: Multiple shifts available; schedule details will be discussed during the interview process.

Dispatch Manager – Power Dry (Lenexa, KS)

Founded in 1988, Power Dry is a leader in emergency water and mold removal services. For more than 37 years, we’ve proudly served the greater Kansas City area, providing exceptional service during some of the most challenging moments in our customers’ lives.

At Power Dry, we’re dedicated to fostering a positive, supportive work culture. We celebrate team wins with fun company events, enjoy catered meals, and are committed to creating an environment where employees can thrive both professionally and personally. Our team members benefit from clear career growth opportunities, hands-on training, and the autonomy to take ownership of their work.

About the Role

Power Dry is seeking an experienced Dispatch Manager to lead and oversee our dispatch and customer service operations. This role is responsible for managing a team of dispatchers, ensuring efficient scheduling and resource allocation, maintaining exceptional customer service standards, and supporting field operations to maximize responsiveness and productivity.

The ideal candidate will have a strong background in dispatch or call center management, excellent leadership skills, and the ability to thrive in a fast-paced, service-oriented environment. This position plays a critical role in ensuring customers receive timely support while field teams are equipped to perform at their best.

Key Responsibilities

• Lead, coach, and develop the dispatch team to ensure high performance and accountability


• Manage daily dispatch operations, including scheduling, routing, and workforce planning


• Monitor incoming service requests and ensure timely assignment of crews and resources


• Serve as the primary escalation point for customer service and operational issues


• Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction


• Coordinate communication between customers, dispatchers, technicians, and management


• Ensure accurate documentation of service calls, schedules, and operational data


• Maintain staffing coverage and support scheduling needs across multiple shifts


• Partner with field leadership to optimize technician utilization and service delivery


• Assist with process improvement initiatives and implementation of best practices

Qualifications

• 3–5 years of experience in dispatch management, call center management, or a related leadership role


• Proven experience supervising and developing teams in a fast-paced environment


• Strong organizational and problem-solving skills


• Excellent communication and customer service abilities


• Ability to manage multiple priorities and make decisions under pressure


• Experience with scheduling, routing, workforce management, or dispatch software preferred


• Proficient with Microsoft Office and general computer systems


• High attention to detail and commitment to operational excellence

Benefits

• Health Insurance (including Long/Short-Term Disability and options to add Vision and Dental)


• 401(k) with company matching


• Paid Time Off and Holidays


• Bi-weekly compensation


• All tools and supplies provided


• Advancement potential

A background check is required. Training will take place in the office. After successful completion of training, employees may be eligible to work from home one day per week.

Visit our website for more information: www.powerdrykc.com

Lenexa-based and operated.