What are the responsibilities and job description for the Director of Member Growth & Revenue position at HighGround?
About Trusted Restorer
Trusted Restorer is a high-performance membership community for restoration company owners committed to dominating their markets. We help our members grow profitable water damage businesses through elite coaching, proven marketing systems, and operational playbooks built from top-performing restoration companies nationwide.
We serve as a strategic growth partner — helping members scale without franchising, TPA restrictions, or costly lead-buying programs.
Position SummaryThe Director of Member Growth & Revenue is a revenue-driving leadership role responsible for acquiring new members, expanding existing relationships, and maximizing long-term retention.
This is not a traditional “support” role — it is a growth and sales leadership position focused on converting qualified restoration companies into members, driving renewals through results, and expanding member revenue over time.
You will own the full membership revenue lifecycle: sales → onboarding → engagement → renewal → expansion, while leading a Member Support Team that delivers exceptional value and outcomes.
- Own the full sales cycle for new member growth, including outbound outreach, discovery calls, proposal development, and closing.
- Build and manage a consistent pipeline of qualified restoration company prospects.
- Partner closely with Marketing to sharpen messaging, improve lead conversion, and attract the right-fit member.
- Track and optimize sales performance metrics (appointments set, close rate, CAC efficiency, member fit).
- Develop strategies to increase Net Revenue Retention through upgrades, expanded services, and deeper member engagement.
- Identify high-opportunity member accounts and create growth plans tied to measurable business outcomes.
- Strengthen long-term partnerships by positioning Trusted Restorer as an essential advisor to member success.
- Drive proactive renewal strategy through relationship management, business coaching, and accountability.
- Monitor member health and engagement to identify renewal risks early.
- Lead retention interventions with clear recovery plans and outcome-based follow-up.
- Lead and coach the Member Support Team to deliver consistent, high-impact member engagement.
- Establish team priorities, performance expectations, and development plans.
- Maintain a structured cadence of member touchpoints that drive progress, wins, and satisfaction.
- Improve and evolve member success offerings based on sales insights, retention trends, and performance gaps.
- Coordinate internal experts and consultants to deliver world-class training and advisory support.
- Partner with senior leadership to ensure Trusted Restorer’s member experience drives measurable ROI.
- Proven success in sales, account management, or revenue-focused customer success roles.
- Demonstrated ability to close new business and retain/expand long-term accounts.
- Strong consultative selling skills: comfortable leading strategic conversations with business owners.
- Experience managing teams, coaching performance, and driving accountability.
- Data-driven mindset with comfort tracking KPIs across pipeline, retention, and member engagement.
This role will be measured by revenue outcomes, including:
- New member acquisition close rate
- Lead-to-appointment conversion
- Renewal and retention rate
- Net Revenue Retention (NRR) expansion
- Member engagement and satisfaction
- Speed to value in onboarding
Our benefits include:
- Company paid Health Insurance for the Employee
-Buy-up plans are available
-Dependents/Spouses can be added for additional cost
-HSA/FSA is available with certain plans - Vision and Dental insurance (2 dental plans to choose from!)
- Company paid Long/Short term Disability
- Company Paid Life Insurance
- 401k with company matching (vested)
- Ancillary Benefits (Hospital, Critical Illness, Accident)
- Paid time off and Holidays
Salary : $80,000 - $120,000