Collections Claim Specialist

***Position starting at $24.00-$28.00/hour with performance-based incentive pay*** 

About Rocky Mountain Restoration 

The company is growing 80% year over year, and we are looking for people that want to continue to grow with us. We offer help to those in crisis, and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services. 

Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you are looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you are in the right place. 

Rocky Mountain Restoration believes in investing in our team members. When you join our team, you will receive personal and professional growth opportunities. We know that we are only as good as our team. 

Our premise is to follow the following Core Values to ensure the success of our Team: 

- Be Humble 

- Care About Others 

- Get it Done 

- Always Learn and Grow 

- Be Positive and Fun 

We are proud to offer the following benefits: 

Benefits 

Performance based incentive pay 

Healthcare 

PTO 

7 Paid Holidays (after 90 days) 

Competitive, matching 401(K)  

Life Insurance Benefit 

A fully-stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day 

Ongoing training and development from our experienced management team and outside trusted advisors. 

Job Description 

The Collections Specialist is responsible for 150-250 open invoices/claims per month, which will fluctuate depending on the season.  As the primary person responsible for “cash conversion”, the Collections Specialist will collaborate with the homeowner and advocate on their behalf to the carrier.  Equally, as important, the Collections Specialist advocate must be a highly effective communicator, written and verbal, with a record of accomplishment in establishing respectful relationships at all levels internally and externally.   

Qualifications 

• 3 years collections experience REQUIRED 


• Collections experience in the Restoration/Construction/Property Management REQUIRED


• Experience in collecting from insurance companies REQUIRED


• Experience with Xactimate PREFERRED 


• Proficient in Microsoft Office Suite and other relevant software, Excel experience PREFERRED


• Previous experience with Dash (R365) is a plus, but not required


• Dynamic personality, energy, professionalism, and integrity 

Xactimate Expertise:

• Work closely with the estimating team to resolve any discrepancies or changes in estimates.

Client Relations:

• Maintain a professional and positive relationship with clients throughout the billing and collections process.


• Address client inquiries and concerns in a timely and courteous manner.

Responsibilities: 

• Manage your queue daily and update all accounts scheduled for follow up.


• Advocate on behalf of the homeowner to the carrier.


• Provide backup phone support for overflow calls.


• Perform audits on files where the carrier has provided pushback/exclusions. 


• Negotiate settlements with the adjusters within 30 days or less.


• Participate in the weekly AR meeting. 


• Support emergency services phone after hours on a rotational basis. 

  **must be willing to undergo background check and drug screen** 

Compensation for Full-time Employees:  

Job Types: Full-time 

Salary: $24.00-$28.00 Hourly Performance-based incentive pay 

Pay may depend on skills and/or qualifications