What are the responsibilities and job description for the Operations Internship - Summer 2026 position at Highgate?
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Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate Finish maintains corporate offices in London, New York, Dallas, and Seattle.
Location Overview
Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Rooms Operations Intern to support our property teams. This 10-week immersive program is designed to provide hands-on experience in the daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services. You’ll learn what it takes to deliver exceptional hospitality while working in a fun and fast-paced environment.
Specific hotel placement will be discussed once an internship offer is extended.
Responsibilities
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate Finish maintains corporate offices in London, New York, Dallas, and Seattle.
Location Overview
Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Rooms Operations Intern to support our property teams. This 10-week immersive program is designed to provide hands-on experience in the daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services. You’ll learn what it takes to deliver exceptional hospitality while working in a fun and fast-paced environment.
Specific hotel placement will be discussed once an internship offer is extended.
Responsibilities
- Rotate through key areas of the Rooms Division, including Front Desk, Guest Services, and/or Housekeeping.
- Assist with check-in/check-out procedures and guest inquiries.
- Support housekeeping operations, inspections, and room readiness.
- Learn about property management systems (PMS), reservations, and guest service technology.
- Participate in daily operational meetings and observe leadership decision-making.
- Gain exposure to service recovery practices and guest satisfaction strategies.
- Collaborate with cross-functional departments to understand the full guest journey.
- Attend professional development sessions and shadow senior Rooms leaders.
- Current undergraduate student in Hospitality Management, Business, or related field (junior or senior year preferred).
- Strong interest in food & beverage operations and the hospitality industry.
- Excellent communication and interpersonal skills with a guest-first mindset.
- Ability to multitask and thrive in a fast-paced, service-oriented environment.
- Professional, warm, and enthusiastic demeanor.
