Lead Host/Hostess

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location Overview

Greet and escort guests to restaurant tables in accordance with established guest service standards.

Responsibilities

• Greet and warmly welcome guests at the door.
• Escort guests to the dining room, and introduce them to their server.
• Answer the telephone, book reservations, and move tables together to accommodate large parties.
• Monitor the open dining sections of the restaurant for empty and cleaned tables.
• Estimate wait times for guests, and monitor the guest waiting list.
• Ensure all guest needs are met to the required standard.
• Correctly account for all payments taken.
• Perform other reasonable job duties as requested by leader.
  
  

Qualifications

• High School diploma and/or experience in a hotel or a related field preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
• Flexible and long hours are sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.