E11EVEN - Director of Human Resources

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

As the Director of Human Resources, you will be the architect of a world-class workplace experience for an iconic luxury destination. This role goes beyond compliance and administration, it’s about curating a culture of excellence that attracts, develops, and retains top-tier talent. You will lead strategic initiatives in talent acquisition, total rewards, and employee engagement, ensuring every team member embodies the elevated standards of our brand. From shaping innovative training programs to championing employee relations with integrity and finesse, you will be a trusted advisor and dynamic leader who inspires performance and passion across the organization.

Responsibilities

• Lead and inspire the HR team, driving strategic initiatives while ensuring flawless day-to-day execution.
• Develop and manage the HR budget, aligning resources with organizational priorities.
• Ensure full compliance with all employment laws and regulations, proactively implementing policies and programs to mitigate risk.
• Oversee talent acquisition strategies, including exempt-level recruitment and large-scale hiring for openings, ensuring the property attracts top-tier talent.
• Administer compensation, benefits, and performance management programs that reflect a culture of excellence.
• Champion employee engagement and relations, fostering an open-door environment and guiding managers in coaching, counseling, and discipline.
• Drive training and development programs, including leadership development and onboarding, to build future-ready teams.
• Monitor and analyze workforce metrics such as turnover and engagement, using insights to inform strategic decisions.
• Serve as a trusted advisor to senior leadership, influencing organizational culture and talent strategy.
• Maintain confidentiality and integrity in all HR practices while continuously improving processes and internal communications.
  
  

Qualifications

• Minimum of 8 years of progressive Human Resources leadership experience, with at least 3 years at the Director level in a luxury hospitality environment.
• Proven track record in hotel openings and large-scale talent acquisition strategies is highly desirable.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, advanced degree or professional certifications (e.g., SHRM-SCP, SPHR) preferred.
• Comprehensive knowledge of employment laws and compliance standards.
• Demonstrated success in leading teams and managing complex HR functions.
• Bilingual proficiency in English and Spanish required.
• Exceptional interpersonal, communication, and strategic thinking skills to thrive in a high-touch, guest-centric culture.
• Maintain a consistently professional, warm, and approachable demeanor.
• Communicate clearly and effectively, both verbally and in writing, with all levels of employees and guests.
• Demonstrate strong active listening and problem-solving skills, addressing concerns with discretion and professionalism.
• Ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines.
• Uphold impeccable personal presentation and grooming standards.
• Ensure compliance with company policies, safety regulations, and operational standards.
• Maintain strict confidentiality of sensitive information.
• Participate in required meetings and trainings, contributing to a culture of collaboration and excellence.
• Exhibit flexibility and initiative in performing additional responsibilities as needed.