What are the responsibilities and job description for the Complex Marketing Manager position at Highgate?
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Overview
You are a creative and detail-driven marketing professional who takes pride in bringing luxury brands to life through thoughtful content and polished execution. With 2-3 years of experience in hospitality, lifestyle, or luxury marketing, you understand how every touchpoint - from a social media post to a website update - shapes a guest’s perception of a brand.
You combine creativity with strong organization, bringing an eye for elevated visual storytelling while managing multiple projects and deadlines with care. You enjoy the balance of conceptual thinking and the hands-on work required to bring ideas to life across digital platforms, content creation, and marketing campaigns.
You take pride in the details, understanding that in luxury hospitality the smallest touches often shape the most memorable guest experiences. You enjoy the craft of bringing ideas to life, whether through thoughtful content creation, precise brand execution, or the behind-the-scenes coordination required to make an initiative successful.
You are collaborative, proactive, eager to learn, and someone who enjoys working closely with cross-functional teams to execute thoughtful marketing initiatives that support both brand and revenue goals. You also understand how to communicate in a refined brand voice, ensuring every piece of content reflects the elevated standards of a luxury hospitality experience.
Applications will be accepted between 5/18/2026 through 6/17/2026.
Benefits
Working closely with and reporting to the Director of Sales & Marketing, you will help execute a wide range of marketing initiatives that support brand awareness, guest engagement, and revenue generation across the hotel’s outlets and experiences for both the Brown Palace Hotel & Spa as well as the Kimpton Monaco.
You will assist in managing the hotel’s digital presence across its website, social media channels, third-party listings, and review platforms to ensure that all content remains accurate, visually compelling, and aligned with The Brown Palace Hotel & Spa luxury brand standards. This includes contributing to editorial calendars, creating and scheduling social media content, and monitoring campaign performance to help refine marketing strategies.
You will also support the development of marketing collateral such as presentations, proposals, menus, advertisements, and promotional materials. Working closely with internal teams across the hotel, you will help promote dining experiences, events, and special activations that enhance guest engagement and drive awareness.
Additionally, you will support the day-to-day operations of the marketing department, ensuring initiatives move smoothly from concept to execution. This includes coordinating reservations for media and VIP guests, arranging hotel amenities, managing marketing invoices and expense tracking, preparing meeting recaps, and assisting with general project logistics. You are comfortable balancing creative marketing work with the operational tasks that support it.
Qualifications
Marketing Platforms & Tools
Working Knowledge Of
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Overview
You are a creative and detail-driven marketing professional who takes pride in bringing luxury brands to life through thoughtful content and polished execution. With 2-3 years of experience in hospitality, lifestyle, or luxury marketing, you understand how every touchpoint - from a social media post to a website update - shapes a guest’s perception of a brand.
You combine creativity with strong organization, bringing an eye for elevated visual storytelling while managing multiple projects and deadlines with care. You enjoy the balance of conceptual thinking and the hands-on work required to bring ideas to life across digital platforms, content creation, and marketing campaigns.
You take pride in the details, understanding that in luxury hospitality the smallest touches often shape the most memorable guest experiences. You enjoy the craft of bringing ideas to life, whether through thoughtful content creation, precise brand execution, or the behind-the-scenes coordination required to make an initiative successful.
You are collaborative, proactive, eager to learn, and someone who enjoys working closely with cross-functional teams to execute thoughtful marketing initiatives that support both brand and revenue goals. You also understand how to communicate in a refined brand voice, ensuring every piece of content reflects the elevated standards of a luxury hospitality experience.
Applications will be accepted between 5/18/2026 through 6/17/2026.
Benefits
- In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.
Working closely with and reporting to the Director of Sales & Marketing, you will help execute a wide range of marketing initiatives that support brand awareness, guest engagement, and revenue generation across the hotel’s outlets and experiences for both the Brown Palace Hotel & Spa as well as the Kimpton Monaco.
You will assist in managing the hotel’s digital presence across its website, social media channels, third-party listings, and review platforms to ensure that all content remains accurate, visually compelling, and aligned with The Brown Palace Hotel & Spa luxury brand standards. This includes contributing to editorial calendars, creating and scheduling social media content, and monitoring campaign performance to help refine marketing strategies.
You will also support the development of marketing collateral such as presentations, proposals, menus, advertisements, and promotional materials. Working closely with internal teams across the hotel, you will help promote dining experiences, events, and special activations that enhance guest engagement and drive awareness.
Additionally, you will support the day-to-day operations of the marketing department, ensuring initiatives move smoothly from concept to execution. This includes coordinating reservations for media and VIP guests, arranging hotel amenities, managing marketing invoices and expense tracking, preparing meeting recaps, and assisting with general project logistics. You are comfortable balancing creative marketing work with the operational tasks that support it.
Qualifications
Marketing Platforms & Tools
Working Knowledge Of
- Adobe Creative Suite (Photoshop, InDesign, Lightroom, Premiere preferred)
- Canva
- Website CMS platforms (Squarespace, Marriott CMS, or similar)
- CRM platforms and email marketing tools (Emma or similar, such as Cendyn or Mailchimp)
- Social media management tools (Sprout Social or similar)
- Google Analytics and basic reporting tools
- Microsoft Office / Google Workspace
- Social media content creation and platform management (Instagram, Facebook, LinkedIn)
- Photography editing
- Video editing and Reel creation preferred
- Digital campaign coordination
- Copywriting with an understanding of luxury brand voice
- Content calendar management
- Basic SEO understanding
- Online reputation management (Google, TripAdvisor, OTA review platforms)
- Strong written and verbal communication skills
- Highly organized with strong project management abilities
- Ability to manage multiple deadlines in a fast-paced environment
- Collaborative mindset and comfort working cross-functionally with multiple teams
- Strong attention to detail consistent with luxury brand standards
- Comfort managing administrative marketing tasks such as invoice tracking, reservations, amenities coordination, and project documentation
- Experience in luxury hospitality or lifestyle brands
- Familiarity with Marriott brand standards and marketing platforms
- Experience coordinating influencer partnerships or media visits
- Event marketing experience for restaurants, activations, or hospitality experiences
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.