Community Relations Coordinator

Highgate Senior Living – Flagstaff, Arizona

Full-Time | High-Paying Opportunity Commission and Benefits

Highgate Senior Living is operating at approximately 98.6% occupancy across our stabilized communities, placing us among the industry’s leaders in census and performance. We are proud of what our sales teams have accomplished—and we’re looking for an energetic, relationship-driven Community Relations Coordinator to help Highgate at Flagstaff continue building momentum and reaching new heights.

At Highgate, we are a community—not a facility. We take a holistic, person-first approach, encourage independence, and treat our residents, families, and team members like family. This is an opportunity to build a rewarding sales career while making a meaningful difference in the lives of seniors and their families.

And one of the best parts? You’ll work directly with an enthusiastic and supportive CDOS who believes in coaching, collaboration, celebrating wins, and having a great time while achieving big goals together!

As our Community Relations Coordinator, you will guide families through one of life’s most important decisions by introducing them to Highgate’s lifestyle, care, and community.

You will lead the sales process by building meaningful relationships, conducting memorable tours, coordinating events and outreach, and helping prospective residents confidently choose Highgate as their new home.

• Manage inquiries, tours, deposits, and follow-up through our CRM
• Build meaningful relationships with prospective residents and their families
• Conduct personalized tours that bring the Highgate experience to life
• Plan and host engaging marketing events and professional outreach
• Develop relationships with healthcare professionals and community referral partners
• Track competitive information, pricing, and market positioning
• Coordinate assessments, paperwork, and move-in logistics with internal teams
• Maintain accurate pipeline reporting and sales metrics
• Collaborate with community and corporate leadership to achieve occupancy and revenue goals

• Exceptional communication skills—in person, by phone, virtually, and through email
• A warm, empathetic, and customer-first approach
• Confidence, persistence, and a strong desire to achieve goals
• Excellent organization and follow-through
• Comfort using Microsoft Office, CRM systems, and other sales technology
• Ability to balance changing priorities and deadlines
• A natural relationship builder who genuinely enjoys helping others
• A collaborative spirit and a positive, solutions-focused attitude

Your background may include:

• Direct sales in senior living, healthcare, hospitality, or service-based industries
• Marketing, networking, business development, or community outreach
• Building professional referral relationships
• Guiding customers and families through significant decisions

• At least 21 years of age
• Two or more years of experience in a direct sales role
• Valid driver’s license with a qualifying driving record
• Current negative TB test
• Ability to successfully complete a background check

We offer more than a job—we offer a meaningful mission, a successful sales culture, and the opportunity to grow with an organization that is leading the industry in occupancy.

• High-paying opportunity with commission
• Comprehensive benefits package
• 401(k) with employer matching
• Employee referral bonuses
• Professional coaching and sales support
• Career-growth opportunities and internal promotions
• A collaborative team that works hard, celebrates success, and has fun together

If you are a motivated sales professional with a heart for service and a passion for helping seniors and their families, we would love to meet you.

Apply today and help us continue creating an exceptional Highgate experience in Flagstaff!