What are the responsibilities and job description for the Security Gatehouse Officer position at Highgate Hotels?
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Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview
Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.
Security Gatehouse Officers are responsible for the security and safety of the resort, guests, associates, visitors and vendors; and for providing exceptional service for our guests. Officers have the opportunity to interact with our guests and associates by assisting them with questions, directions, incident reports, problems and in emergency situations.
Responsibilities
- Use proper radio etiquette at all times.
Handling access control at the gates by making sure only authorized individuals are allowed on property.
Maintaining accurate logs of entering and exiting vehicles.
Being observant and reporting any irregularities or concerns to the Security supervisors to investigate.
Responding to emergencies within the resort as needed.
Explaining and enforcing rules, regulations, and policies to ensure the safety of guests.
Monitoring designated areas to recognize signs of danger.
Warning guestsregarding unsafe situations.
Completing incident reports as needed and/or requested.
Supporting the front office operation.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Ability to physically deter individuals who pose a threat to employee and/or guests
- Must possess a strong dedication to excellent customer service
- Have a strong work ethic, and ability to work around sensitive material
- Must be able to stand and walk for long periods
- Must be able to work in Florida's hot climate for upwards of 8 hour shift
- Working knowledge of computer
- Must have open availability, including evenings, weekends and holidays, as they are our busiest times.