Maintenance Engineer (Full Time)

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.

The Maintenance Engineer is responsible for ensuring that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.  The Engineer is expected to perform routine maintenance and repair duties for guest rooms and the rest of the property, including but not limited to HVAC, plumbing, electrical, boilers and carpentry.     

• Essential Responsibilities:

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
  • Comply at all times with Biltmore standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.  Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
  • Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, radio/phone calls, work orders, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction. 
  • Make basic repairs to air conditioners – change filters, clean coils, replace blower motors, etc.
  • Perform preventative maintenance on HVAC systems
  • Take chiller readings and water samples
  • Repair/replace tile, grouting, and caulking
  • Repair drapes and rods, replace hooks, cords and slides
  • Install towel racks, toilet paper holders, shower curtain rods and door stops
  • Replace TV’s and cable boxes.  Program movie channel boxes 
  • Replace light switches, receptacles and light bulbs
  • Perform basic furniture repairs
  • Hang pictures and banners
  • Basic painting and touch up as needed
  • Make basic wall covering repairs
  • Participates in preventative maintenance program in guest rooms.
  • Perform minor plumbing repairs – Change FET washers, stems seats, cartridges, handles, drain fittings, etc.
  • Replace lavatories and toilets
  • Log all calls and requests and confirm completion
  • Must attend all training as required
  • Engineer on call (10-1) must respond to guest calls within 15 minutes via radios.  Must also follow up with front desk when job is completed or the outcome.
  • Inspect and maintain all fire extinguishers and re-pressurize as needed
  • Other duties as required

   

  Marginal Responsibilities:

  • Clean Engineering shop
  • Clean tools and equipment (if necessary) after use and return to proper storage areas.
  • Inventory on supplies as necessary.
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• Education and Experience:
  • High School Diploma and/or experience in a hotel or a related field.
  • Trade school or college course work in a related field preferred.
  • Must have experience with steam boilers.
  • Must possess basic computer literacy.
• Physical Requirements:
  • Long hours sometimes required, weekends and holidays required.
  • Very heavy work – Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. 
  • Must be able to climb ladders 
• Mental Requirments:
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations
  • Must maintain composure and objectivity under pressure
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must have a thorough understanding of fire alarm procedures and other emergencies
  • Must know locations of all electrical panels, meters, gas mains, and water shutoff valves