Laundry Attendant

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Residence Inn West Des Moines

160 South Jordan Creek Parkway

West Des Moines, IA 50266

The House Laundry Attendant is responsible for washing, ironing, folding and distributing all soiled linens, towels, napkins and tablecloths.

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Understand operation of washing machines and dryers.
• Load and unload washes according to standards.
• Wash and dry all dirty linens, towels, rags, etc.
• Sort all hotel linen according to type, color, size, etc.
• Pre-treat all stained linen before washing.
• Clean dryer filter daily and maintain all equipment as trained.
• Operate iron as per standard and ensure that it is shut off at the end of day.
• Sweep and mop laundry floors, storing all linens off the floor.
• Fold towels and linens.
• Remove and sort dirty linens and towels from laundry carts.
• Keep laundry carts clean and free of debris.
• Maintain clean work area.
• Sort clean laundry according to type and load carts.
• Ensure overall guest satisfaction.

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations