What are the responsibilities and job description for the IRD Lead Server position at Highgate Hotels?
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Overview
WHO YOU ARE
You are a team member who knows how to execute high-end service in a variety of environments. You are able to think on your feet and make the right decisions in the moment and under pressure. An outstanding communicator, you excel at building relationships with internal and external guests. Your positive attitude, sense of urgency and attention to detail make you successful as a trusted partner of the food and beverage department.
Responsibilities
WHAT YOU DO
You provide exceptional service to hotel guests by ensuring they always have a stocked minibar full of high class food and beverages. You are a guest liaison for all guests staying at The Crescent Hotel, Fort Worth. IRD Lead Server works directly with the In Room Dining team and report directly to the Food and Beverage Managers. Your duties include stocking and restocking minibars throughout the hotel, maintaining a clean minibar cart and service area, ensuring product is at its best for guest use, and providing a clean and thoughtful service.
Qualifications
WHY YOU’RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.