What are the responsibilities and job description for the Houseperson position at Highgate Hotels?
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Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview
Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, property specific items, etc.).
Responsibilities
- Leans and maintains lobbies, guest corridors and assigned areas of the property.
- Collect dirty linen from Room Attendant carts and deliver laundry for cleaning.
- Supply clean linen to Room Attendants.
- Clean guestrooms as needed.
- Collect and dispose of trash and recycled materials collected by Room Attendants and throughout the hotel.
- Sweep and vacuum carpets.
- Polish furniture and fixtures.
- Make sofa beds upon guest’s requests.
- Maintain cleanliness and re-stock all storage rooms with required linen and supplies.
- Assist in laundry room with washing/drying, folding, ironing, and stocking shelves of linen.
- Assist in property/guest room deep clean process and the movement/arrangement of furniture.
- Adhere to company Lost and Found policy and procedures.
- Maintain a clean and safe working environment at all times.
- Report maintenance issues to Executive Housekeeper by completing a work order.
- Perform duties assigned by Executive Housekeeper or Hotel Management Staff, which may include: Room Attendant, Laundry Attendant, and/or Public Areas Attendant duties.
- Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
- Conduct self in a friendly and attentive manner during all guest encounters.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.