What are the responsibilities and job description for the Convention Services Manager position at Highgate Hotels?
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
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Responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.
- Anticipate client and individual guest needs associated with execution of event
- Resolve complaints and requests to client satisfaction.
- Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
- Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
- Manage group room blocks up until contracted “cut off”
- Prepare accurate deposit invoices
- Review Final bill for completeness and accuracy.
- Prepare and distribute, in a timely manner, accurate Banquet event orders.
- Minimum (2) two years of college, degree desirable.
- Excellent written and oral communication skills.
- At least 2 years experience in a similar position in similar operation preferred.
- Experience with Delphi
- Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
- Catering sales experience preferred
- Knowledge of Superior relationship-building skills and able to effectively network.
- Fluency in a foreign language preferred.