Complex Director of Beverage

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location : Location Description

Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, newly- renovated Four-Star boutique-style hotel, features 124 well-appointed rooms and a private lounge exclusively for guests. Millennium Times Square features 626 spacious guest rooms and suites, some with views of Times Square, function space, and the newly-renovated Restaurant and Bar will be re-opening in the Fall 2026.

Overview

The Complex Director of Beverage is responsible for assuring attentive, friendly, courteous, and efficient service in all beverage outlets while maintaining adherence to budgeted payroll and overhead cost. The Complex Director of Beverage is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food & Beverage Department to ensure a consistently high-quality beverage product while at the same time developing the team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction at Highgate Hotels.

Responsibilities

• Ensuring profitability of the Food & Beverage department, maximizing revenue and controlling costs.

• Work cohesively with departmental managers to create revenue opportunity through ongoing activations, beverage enhancements, and refreshed concepts.

• Collaborate with property Director of Sales on marketing, events, and catering opportunities to grow income stream.

• Maintain and improve beverage service standards with the objective of consistently meeting and exceeding guest expectations.

• Lead departmental managers in overseeing staff training and development, coach, and counsel when there is a need, in partnership with Human Resources.

• Constantly and consistently monitor guest survey feedback relative to guest satisfaction with beverage offerings in order to maintain the highest level of guest satisfaction, review results with colleagues to develop appropriate corrective action and ensure implementation.

• Complete beverage menu analysis in order to remain market-relevant and profit-driven at all times.

• Monitor and analyze the activities and trends of competitive bars, lounges, and other hotel's banqueting departments to drive profitability within the hotels’ outlets.

• Handle all guest complaints, requests, and inquiries relative to beverage service in the various outlets.

• Conduct monthly F&B meetings and daily briefings with outlet managers and supervisors.

• Identify and develop talents within the departmental colleagues for future potential growth opportunities.

• Lead by example with respect to the Highgate Hotels Values and Brand Standards.

• Perform other job duties and projects as directed.

Qualifications

• Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
• Bachelor’s Degree or equivalent preferred.
• Experience in a luxury/lifestyle hotel/resort background required.
• A minimum of 5 years’ experience as Director of Food and Beverage in a similar size scope/operation.
• Pre-opening experience a plus
• Excellent Communication skills
• Be able to effectively present information to customers, clients and other colleagues.
• Must be service oriented and be able to multi-task
• Must have knowledge of Food and Beverage operations and health and safety standards.
• Must exhibit an approachable and authentic engaging demeanor
• Strong organizational and problem-solving skills
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on September 21, 2026 and will remain open for at least 75 days.