Complex Conference Service Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Romer Hell's Kitchen New York

Responsible for  all aspects and functions of   Convention Services at Romer Hell's Kitchen and Kimpton Theta in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. 

• Anticipate client and individual guest needs associated with execution of event
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
• Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
• Manage group room blocks up until contracted “cut off”
• Prepare accurate deposit invoices
• Review Final bill for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.

• Minimum (2) two years of college, degree desirable.
• Excellent written and oral communication skills.
• At least 2 years experience in a similar position in similar operation preferred. 
• Experience with Delphi
• Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
• Catering sales experience preferred
• Knowledge of Superior relationship-building skills and able to effectively network.
• Fluency in a foreign language preferred