What are the responsibilities and job description for the Server - CBD Provisions (Opening) position at Highgate Hotels, LP?
| Requisition ID | 2026-73332 | Category | Food and Beverage | Job Location | US-TX-Dallas | Property | The Joule |
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
The Joule Dallas, TX
Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.
The Server is responsible for delivering an exceptional dining experience through refined service, expert menu knowledge, and anticipatory hospitality. This role requires grace, precision, and a strong understanding of luxury service standards. The Server ensures guests feel genuinely welcomed, attentively cared for, and delighted from arrival to departure, consistently reflecting the hotel's elevated brand of service excellence.
This is for a restuarant opening, looking for AM (Breakfast) and PM Servers - Training pay will be provided through ramp up/training period. Looking to fill by 01/19/2026.
- Present menus, describe daily features, and guide guests through food and beverage selections.
- Encourage upselling or menu items according to guest preferences to maximize average ticket.
- Take accurate orders, accommodating dietary restrictions, allergies, and personalized preferences.
- Execute elegant table service aligned with luxury dining standards (e.g., proper courses, wine presentation, table maintenance).
- Ensure all dishes and beverages are delivered with correct timing, temperature, and presentation.
- Maintain immaculate table settings; clear, reset, and prepare tables with precision and efficiency.
- Monitor guest satisfaction throughout the dining experience, anticipating needs and adjusting service accordingly.
- Process payments accurately and follow all POS and cash-handling procedures.
- Communicate seamlessly with the culinary, bar, and support teams to ensure flawless service flow.
- Uphold cleanliness, organization, and sanitation of the dining room, side stations, and service areas.
- Perform other duties as requested by management.
- Previous restaurant or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to provide friendly, attentive, and professional customer service
- Ability to work in a fast-paced environment
- Capable of standing, walking, and carrying trays for extended periods
- Flexible availability, including nights, weekends, and holidays
- Knowledge of food safety and sanitation standards
Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.