What are the responsibilities and job description for the Hotel Manager position at Highgate Hotels, LP?
Hotel Manager
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Requisition ID : 2024-59989
Category : Hotel Management
Job Location : US-FL-Key West
Property : Fairfield Inn Key West
Compensation Type : Yearly
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.
The Fairfield Inn & Suites at The Keys Collection opened in May 2015 and is one of the newest hotels in Key West, Florida. This newly built, contemporary hotel is located at the entry point of Key West and is convenient to all of the island's best attractions.
Overview
The Hotel Manager of Fairfield Inn & Suites and Hilton Garden Inn at the Keys Collection is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.
Responsibilities
- Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Respond to all guest requests, problems, complaints and / or accidents arising in person or through reservations, comment cards, letters and / or phone calls, in an attentive, courteous and efficient manner.
- Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
- Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's.
- Develop employee morale and ensure training of Rooms Division personnel.
- Ensure implementation of all Highgate Hotel policies and house rules.
- Monitor oversold dates to ensure the maximization of rooms revenue.
- Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
- Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
- Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income.
- Monitor labor expenses through schedule approval process and ensure budgeted productivity.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use.
- Ensure overall guest satisfaction.
Qualifications
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